Collects, analyzes, and monitors data of disease trends and consult with senior leaders to ensure that appropriate measures are taken to prevent the introduction/spread of communicable diseases by school educators, etiologic agents, or vectors.• Ensures appropriate communication networks, planning documents, and emergency response protocols are in place, tested, and regularly updated.• Applies systematic evaluation methods to assess program processes, outputs, and outcomes increasing efficacy by 80%.

• Constructed 100+ recommendations based on analysis of information contained within the database • Maintained program-specific data to track items such as project milestones, progress reports, funding, and expenditure data.• Developed, managed, and controlled 6+ applications and reports for data capture and data quality improvement activities relating to a wide range of medical workload and information reporting systems.• Facilitated 10+ process improvement projects aimed at improving efficiency of workflow and quality of data collection

• Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction• Delegated work to staff, seeing priorities and goals• Provided leadership, insight and mentoring to newly hired employeesto supply knowledge of various company programs• Recruited, hired and trained new employees, including monitoring andreview of individual performance• Coached staff on strategies to enhance performance and improvecustomer relations.• Answer calls and emails from prospective and current clients askingabout Interstate and Long-Distance moves.• Follow up on inbound leads to get information and set appointmentswith sales team to go out and conduct an in home/virtual homeassessments.• Following up with Sales rep to ensure onsite assessment completed andquote was sent to customers.• Following up with customers to ensure they have received quote anddiscuss any questions they may have regarding quote provided helpingsales team to close business as they are on the field.• Relayed information between drivers and recipients regarding ETA andpotential delays.• Promoted high customer satisfaction by resolving problems withknowledgeable and friendly service.• Remained calm and professional in stressful circumstances and whendealing with unhappy customers, effectively diffusing situations.• Demonstrated excellent communication skills in resolving product andconsumer complaints.• Coordinating 400+ moves yearly from start to finish.• Tracked orders and notified customers of status or potential delays.• Generated documentation and information required for customershipments.• Maintained excellent working relationships with customers byefficiently responding to inquiries and complaints.• Coordinated shipments and tracked progress to facilitate timelydelivery.• Updated and maintained databases to track shipments and inventory.• Scheduling OA/DA work for other moving companies.