Administrative and patient/customer support. Greeting patients and checking them in and out for medical appointments. Completed insurance and demographic updates. Monitored phones and emails to assist patients, address concerns and answer questions in a timely manner. Coordinated, monitored, and updated schedules for providers as well as scheduled patients for appointments. Worked closely with clinical staff to ensure clinically significant care was provided in an appropriate time frame. Proficiently utilized government equipment and programs to complete above tasks.

Engaged with guests and crew members to provide excellent healthcare and support while out at sea. Facilitated shoreside doctors appointments and referrals, coordinated discharges and emergency debarkations, office organization and management, schedule keeping, and administrative duties.

Assisted and implemented various group and one-on-one activities for residents in a long-term skilled nursing unit and memory care unit. Development of communication skills with geriatric patients and those with various dementias. Conducted room visits and alternate forms of companion visits throughout the COVID-19 pandemic.

Master’s internship; long-term care, memory care, and subacute rehabilitation units. Assists in admissions, care plans, discharge planning, and social-emotional support for patients and families especially with the ongoing restrictions due to the COVID-19 pandemic. Collaborate with a wide array of medical professionals. Develop working relationships with patients and their families, assist with patients adjusting to the facility. Learn alternative ways of collaborating due to the COVID-19 pandemic.

Assisted S.A.C. (Student Assistant Coordinator). Through understanding human behavior and development in adolescents, helped provide appropriate counseling services for individuals and groups. Assisted in leading extracurriculars and larger programs in the school on various topics (i.e. mental health, substance abuse, and suicide awareness). Secretary for Voorhees Municipal Alliance Committee, the committee helped fund substance abuse awareness and prevention programs within township and school.

Bachelor’s internship; learned to complete assessments, discuss sensitive topics with patients, conduct mental health screenings, communicate these needs to a wide array of medical professionals. Emphasis on working with and understanding health insurance companies and the health care coverage of patients with End-Stage Renal Disease.