Elizabeth Cole Email & Phone Number

Greater Brisbane Area, Queensland, Australia

Springwood

Stones Corner, Queensland, Australia

Brisbane, Qld

-Educational counsellor assisting students with barriers to attendance and study pathway planning-Liaison officer with internal and external stakeholders assisting students to address engagement barriers-Engage with referral agencies to promote programs & report student progress/engagement-Develop relationships with all stakeholders to sustain and promote programsKey achievements• Increased student attendance rates and average term attendance to meet annual budgets• Developed data reporting tools to monitor student attendance activity• Developed regional promotional plan and increased referrals of specific agencies from 8% FY 13/14 to 21% in FY 15/16• Developed responsibilities and expectations of the role, mentoring and coaching all new staff in same role across region to streamline processes and standardise practices

Southbank Institute Of Technology, Brisbane

-Provide strategic contract management and educational leadership in the field of Adult Language, Literacy, Numeracy and Settlement Issues for recently arrived migrants, refugees and humanitarian entrants-Monitor delivery and reporting of KPI’s across Queensland for federally funded Adult Migrant English Program (AMEP)-Develop and maintain strong volunteer tutor support network across Queensland, including mentoring teachers and community groups, providing resources and event management training opportunities for online and face to face workshopsKey achievements• Facilitated online training course for Tutor Training, including development and delivery of special programme for Brisbane City Council Librarians to support new initiative for English Conversation Groups across Brisbane network. Increased delivery of online course resulting in record Tutor matches in Queensland in FY 12/13• Developed and successfully implemented 2012/13 Strategic Plan for “Additional Services” in the AMEP (Queensland) improving relationships with external stakeholders• Facilitated Queensland Home Tutor Coordinator Network resulting in more efficient training and reporting procedures

-Provide academic support and tutoring to students on campus-Assist students across all disciplines with academic skills, study strategies, research and referencing skills and tutoring sessions-Provide pedagogical leadership and mentoring to educational staff ensuring delivery of quality learner centered programs and outcomes-Evaluate teaching delivery and implement quality assurance requirements in a process of continuous improvement, aligned with contractual requirementsKey achievements• Achieved all regulatory requirements for high stakes audit and contract deliverables• Delivered and analysed results from student BKSB skills tester and built relationships with multidisciplinary delivery staff across campus to identify students at risk• Developed learning resources to assist students with pathway strategies

-Manage three integral teaching teams that comprised the Employability Skills Faculty incorporating Adult Literacy and Numeracy, English as a Second Language and Learning Support teams, across numerous campuses of the Metropolitan South Institute of TAFEKey Achievements• Developed expertise in education management and strategic operations in the delivery of AMEP and LLNP government contracts in Queensland• Successful implementation of numerous changes within the team, including negotiating new Business contracts, new curricula and reporting documents, new Human Resources processes and new roles within teams across all campuses• Developing and delivering bespoke learning programs in conjunction with QPASTT• Developed Online booking system for referring agencies in order to streamline information gathering, resulting in improved efficiencies• Developed extensive skills in training, leadership, staff development and stakeholder management

Mt Gravatt Campus

- Provide training and learning opportunities for clients enrolled in Certificates of Spoken and Written English at various levels across different funded programs- Complete appropriate administrative practices in order to meet regulatory and reporting requirements- Report on student learning whilst meeting requirements of complex contract deliverables and KPIs- Ensure continuous improvements practices are employed and quality assurance measures are met

Master Of Arts In Applied Linguistics, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Graduate Certificate, Applied Linguistics

Bachelor Of Education (Bed), Primary Education

Certificate Iv In Training And Assessment

Education record