• Managed up to 10 staff members.• Process Opal card applications and registrations.• Initialize and distribute card stock.• Manage card fulfilment team.• Provide weekly stocktake reports.• Maintain card inventory records to ensure card stock levels are appropriate.• Liaise with retail and card services manager regarding performance, inventory levels and card stock.• Organize mail and parcel pickups through Australia Post and Courier companies as appropriate.• General Office Duties: mailing, faxing, and filing.• Assisting in other business areas when required.

• Calculating and invoicing upcoming payments.• Manually applying payments to both national and international merchants.• Preparing automatic payments prior to submission.• Using internal email system to liaise with users who have made online enquiries.• Train new staff

• Liaising with other ISPs to achieve a prompt connection for the customer. This includesmanually submitting forms using online ordering and tracking software.• Responding to queries sent from other departments of the call centre. This may be via email,instant message or the internal ticketing system.• Facilitating contact between customer and provider to ensure prompt and smooth connections.

• Digitising television shows that Touchdown had produced.• Changing the format of various pieces of footage (encoding/upscaling).• Monitoring two SKY TV (similar to Foxtel) channels for errors.• Liaising with Sky TV to ensure their customers are able to view the footage.

• Taking incoming calls from customers, assisting with billing equiries, signups and sales.• Evaluating the customer’s needs in order to choose the most suitable plan for them.• Configuring modems and PCs as well as setting up dial-up connections.