ZMC HOTELS Holiday Inn Express Lawrence, KS Hotel General ManagerDirected operations and business functions for the property with 78 rooms, 6,000 square feet of meeting space, $1.8 million in annual room revenues and 25 employees.• Personally and successfully handled all arrangements for high profile guests that earned publicity for the club. ( University of Kansas football and baseball teams, United States Secret Service, USD 497) • Increased Room and Meeting revenues over the previous year through the development of new strategies and effective management of programs.• Secured new business and expanded the client base by planning and executing dynamic marketing and advertising campaigns with trade papers, local newspapers, and the Chamber of Commerce.• Maximized revenues by increasing the average daily rate (ADR) through Internet based third-party wholesalers.• Developed, implemented and sustained aggressive solicitation program focusing on increasing business.• Oversee all hotel activities, including hiring and firing, supervising employees, and training staff.

• Oversaw daily front desk operations, maintenance, and housekeeping for more than 30 employees• Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)• Increased guest satisfaction scores by 60 percent in surveys on attentiveness, cleanliness, quality of maintenance, and breakfast service.• Completes all payroll related functions within Workday and the Career Tracking System, checking employee swipes, and issuing payment for upsell commissions• Controlled housekeeping and maintenance operating budget of $15,000 per month with 45 percent GOP• Decreased employee turn-over by 55 percent within the first year of employment.

Performed secretarial duties while utilizing knowledge of medical terminology to assist hospital, and laboratory procedures.• Compiled and recorded medical charts for triage.• Answered telephone calls and scheduled appointments.• Greeted and directed visitors to the appropriate departments. • Maintained files system structures and record keeping.• Medical Billing and coding for (OB unit and ER)