Reorganized after the dismantling of the bookstore, created a stand-alone Tech Store & Service Center integrated with University Information Technology Services.• Through relationship development and client needs assessment increased sales from $1.1 to $6.2• Collaborated with campus leadership to establish technology purchasing policies, procedures, and technology standards for campus, thus saving the institution millions.• Centralized campus technology procurement, technology asset management,and technology delivery through Tech Store, Property Accounting and ITAM.• Operational Manager for two brick & mortar campus locations: sales, contracts, programs, projects, inventory mix, margins and turns, vendor, distributor and manufacturer relations, POS/MIS integrity, server security, budget creation and adherence, employee and stakeholder relations.• Technology VAR RFP requirements writer and evaluator.• Project Manager for new POS/MIS/e-commerce installation and migration as well as second store opening all on-time and in-scope.

University Administrator for Digital Measures/Activity Insight a cloud-based application that captures faculty accomplishments thereby digitizing the faculty annual review reporting process as well as institution/college/program accreditation reporting. Deployed the platform in sprints by department and college using an iterative agile method. Project was completed on target and within budget.• Customized screens and reports by college• Integrated with six campus systems of record• Developed workflows, documentation, facilitated and designed instructional workshops• Presented to all campus and system office demographic levels• Defined and documented process, use standards and integration processes• Collaborated with IT departments and campus divisions to obtain/transform/consume data and defined the best use case practices for the institution Solution Architect/Promotion & Tenure SharePoint Site Administrator, 2017 - 2019IT liaison to the provost, managed the faculty Promotion & Tenure SharePoint site. Responded to the needs of all constituents, built deep relationships with stakeholders, provided training to clients on platforms, processes, and procedures. • Wrote the P&T SharePoint process documentation with expectations and procedures• Improved ITS relationships with provost office and dean’s offices across campus• Deepened my understanding of pedagogy • Conducted research comparing our institutions P&T processes to peers

Managed all day-to-day operations including planning and executing programs and events that facilitated faculty, student and IT industry dialogue. Faculty relations and commitments, website maintenance, survey creation, quarterly newsletter content, marketing materials, outreach communications, stakeholder correspondence, conducted student retention research and assisted the director. • 20% increase in NCWIT, Aspirations in Computing Award applicant and award pool• 80% increase in college student attendance at Executive Forum• 10% attendance increase in Women in Information Technology Conference• Documented efficacy of primary programs thus satisfying our board ROI