Elizabeth Dahlen Email & Phone Number

Minneapolis, Mn

Woodbury, Mn

· Educate and assist clients on choosing the optimum services for their needs• Professional medical/client/pet charting experience using PetWare software• Excellent ability to multitask between administrative tasks and providing customer service• Ability to work in stressful situations, articulate patient concerns, and explain procedures to clients

Mendota Heights, Mn

• Work cross-functionally in the organization to manage projects for mid to large customers• Create, implement, and document processes for internal and branch level• Ensure open communication for project progress to customers• Work in SAP CRM and website to ensure proper functionality for department needs• Manage customer expectations from start to finish of projects• Create and maintain relationships with internal sales team, corporate customers and vendors• Lead meetings with customer and sales team• Perform web demos for newly onboarded customers• Create decks for internal and external audiences• Handle competing priorities daily

Greater Minneapolis-St. Paul Area

• Developed sales strategies with outside field representatives• Skillfully engaged with clients to identify customer needs and develop business growth opportunities• Maintained and exceeded territory sales projections and outbound call volumes• Performed account management tasks such as documenting notes via a CRM.

Woodbury, Mn

- Seven years of customer service experience- Accountable for promoting sales within the department- Delegating tasks to a team of six associates to ensure punctuality of tasks- Responsible for answering phone calls and transferring them to the correct outlet- Experience in performing audits and supply orders for the department- Aids customers in the selection of appropriate merchandise and provides accurate information for the care of a variety of animals

Roseville, Mn

- Responsible for filling out the correct paperwork for each species- Performed intake of incoming animals- Organized paperwork for individual animals and ensured computer files were up-to-date- Worked with a team of interns to delegate tasks amongst ourselves- Extremely detail oriented and able to perform multiple tasks at once