Elizabeth Dancy Email & Phone Number

Charlotte, Nc, Us

Denver, North Carolina, Us

Through data analysis and proactive outreach, guide employer-funded groups and their employees in making better utilization decisions in navigating the complex healthcare ecosystem. Key Priorities and Responsibilities:Managed self-funded employer groups, delivering consultative recommendations that optimized healthcare benefit utilization while maintaining steady claim expenditures and achieving an overall 10% reduction in organizational claim costs.Recruited and trained a high-performing team of Nurse Advocates, resulting in a 191% client base growth.Developed and strengthened strategic relationships with C-suite executives, Third Party Administrators, Brokers, and Pharmacy Benefit Managers (PBMs) driving collaboration across 15+ agencies.Led with innovative strategies, enhancing wellness programs and health initiatives, driving a reduction in client costs.Enhanced client satisfaction and retention by creating and implementing engagement strategies, achieving over 50% engagement growth.Spearheaded the development and launch of the Nurse Advocate program from the ground up, creating a comprehensive support system that helps members navigate the complexities of the healthcare system.

New York City, Ny, Us

Provide direction and leadership to the Care Management team and overarching responsibility for implementing, supervising and evaluating care management processes and activities. Ensure provision of exceptional service to the customer and achievement of clinical, operational and financial outcomes. Instrumental in 233% team expansion by recruiting, training, and mentoring Care Managers to peak performance.Delivered high-quality patient outcomes through clinical audit with average Care Manager score of 95%+.Delivered sales presentations resulting in client growth of over 100%.Served as a subject matter expert and manages the telehealth/care management infrastructure, inclusive of documentation, medical devices, video, IVR and IVVR, workflows, and clinical guidelines.Assisted in the implementation of new health technology, tools, and processes. Partnered with the Patient and Technical Service teams to drive patient enrollment process, patient adherence and compliance programs to improve outcomes for patients.Led over 100+ customer and partner meetings, contributing to a 20% increase in successful implementations.Drove over 100% client growth and fortified strategic client relationships by delivering compelling sales presentations and leading more than 100 customer and partner meetings, resulting in a 20% uplift in successful project implementations.

Bethesda, Md, Us

Responsible for effective product utilization and successful outcomes for the GetWellNetwork system at designated client sites. Partner with key stakeholders and hospital staff in providing consultative services for on-boarding and implementation of GetWellNetwork. Collaborate and advise with facility leadership and staff on how the GetWellNetwork can drive and support patient centered practices, Drive and support nurse engagement and adoption of GetWellNetwork to increase system utilization that impact the patient experience and outcomes.Responsible for effective product utilization and a 15% improvement in nurse communication and pain management.Forged strategic relationships with C-suite executives, culminating in a landmark sale to Charlotte's major healthcare system.Provided consultative services to improve adoption and utilization of technology that exceeded target threshold of 40% engagement in early adoption of GWN in the acute care setting.Met rigorous timeline for go-live at 2 mid size acute care facilities and training of over 300+ staff members at each facility.

Boston, Ma, Us

Spearheaded clinical management of Case Management team achieving high-performing team status and surpassing audit objectives by 95%, showcasing strategic leadership and analytical acumen.Served as a key clinical liaison, expediting the onboarding of 12 new clients by bridging health management with operational areas, enhancing problem-solving and stakeholder engagement skills.Directed client transition onto an integrated solutions platform, ensuring 100% adoption within agreed timelines for 10 major clients.Clinical lead liaison for TPA accounts resulting in 100% retention of client base.

North Chicago, Illinois, Us

Responsible for directing and guiding complex/catastrophic, terminal/end of life, chronic illness cases by patient assessment, maintaining appropriate communication, coordination, and facilitation of approved recommendations by the customer team with emphasis on quality of life and cost effectiveness. Effectively managed highly complex cases through skillful time management and priortization of tasks. Followed cases throughout the continuum of care, and in all settings, including home, hospice, hospital, and rehabilitation facilities. Through skillful application of case management interventions, coordination of care and discharge planning, I was successful in avoiding unecessary hospitalizations, utlization of services and improve outcomes which resulted in significant savings for the client as well as the patient. I was recognized by my peers and supervisors as a strong contributor to team initiatives, selected to present case studies at quarterly client meetings and based upon exceptional performance, selected to lead new hires in their field orientation process.