Elizabeth Decarlo Email & Phone Number

Arlington, Virginia, United States

• Selected for semester long, paid position as Teaching Assistant for a Data Science Fundamentals class which focuses on the basis of Data Science using Python and Machine Learning.
• Works closely with students to help them troubleshoot their problems and explain complicated concepts.

Washington DC-Baltimore Area

• Deloitte Consulting, Government & Public Services Group
• Worked collaboratively developing user stories and workflows following agile principles to create a help desk solution.
• Created a virtual chat bot in the ServiceNow platform to help manage self-service issues for a help desk system.
• Built strategy deck material for senior leaders.

Media, Pennslyvania

• Service guests by accommodating seating arrangements, take-out orders and overall satisfaction with dining experience.
• First line of response for handling all patron problems and issues.
• Work effort and service levels often cited by staff, management and guests for being exceptional.

• Provide technical support for Staffing application that integrates through SSO.
• Interface directly with approximately 380 member user base to address user needs.
• Modified back-end database to respond to requests such as adding fields, modifying data lists, running reports.
• Troubleshooted and problem-solved technical support issues.
• Support recruiters’ staffing efforts for other firms, inclusive of permanent and temporary workers.

Media, Pennslyvania

• Responsible for fulfilling orders to customer satisfaction and managing queues to minimize wait time.
• Frequently asked to cover hard-to-fill shifts and those that required a greater degree of responsibility.
• Asked to assume managerial responsibilities and constantly out-earned peer group.

Current Student, Computer Science

Education record