Oversee the mail list process for the University Development department, managing projects through coding, pulling, cleaning, reviewing, approving, and sending.Work with multiple mail house vendors to ensure mail lists are received and processed correctly, and projects are kept on schedule.Oversee the use of Emma for email sending including loading of lists, managing active contacts, and email sends.Proof, edit, and approve all communication pieces.

Annual Giving report and list production, visit preparation, research, meeting coordination, presentation creation, and prospect managementProject manage all Annual Giving appeals including scheduling intake meetings, serving as the primary proof-reader, coordinating all list needs with the List Management Assistant, and ensuring timely deliveryManage all Annual Giving reports provided to university leadership on a daily, weekly, and monthly basisProof, edit, and approve all communication pieces and Annual Giving receipt letters

Provide professional customer service to all guests with billing questions and concerns.Oversee all sales and events billing, including compiling and sending out accurate invoices as well as ensuring payment is received.Manage billing for all Marriott Rewards, third party, and direct bill reservations.Work daily with confidential credit card information.

Efficiently oversee all daily front desk activity including managing the DOS email, answering phones and greeting walk-insAssist law students in any matter overseen by the Dean of Students OfficeManage DOS credit card, including statements and receipts for student organizations and journalsOversee the discounted public transporation pass program for law studentsContribute to the planning and execution of student orientation and commencementComplete projects as assigned by the Dean and Senior Director

Affluent in Consolidated Inventory/Total Yield (CI/TY)Respond to all incoming catering sales inquiriesPromote and sell up to 12,000 square feet of meeting spaceDemonstrate experienced negotiation skills and creative selling abilityDetail and manage all aspects of events including catering, set-up and audio visual requirementsEffectively communicate with all departments to ensure flawless execution of all eventsEnsure billing is accurate and sent to the client in a timely manner

Affluent in Consolidated Inventory/Total Yield (CI/TY)Response Manager for new opportunities and inquiriesAssist Sales Managers with turnovers, status changes, blocking space, generating proposals and contracts, and obtaining final guaranteesPrepare daily and weekly reports for multiple departmentsOversee events on the electronic readerboard systemEnsure timely postings of Marriott Reward points for qualified Rewarding Events groupsRequest and obtain parking passes for all necessary groups

Oversee front office operations on a daily basis, including any and all guest requests, problems, and experiencesManage the concierge department and concierge loungeAssist in running monthly front office meetings for all front desk associatesEvaluate all front office associates quarterly and help all associates achieve set goals within the companyEnsure all money handling is accurate and accounted for each dayLead by example in regards to customer service and making sure guests have an exceptional experience with us every time!

Provide excellent customer service to our guests from check in to check out, making them feel relaxed, luxurious, and appreciated. Manage all incoming internal and external phone calls, demonstrating a complete understanding of the hotel and its facilities. Demonstrated leadership and enthusiasm by cross-training as Concierge and Spa Concierge within six months of starting my position.

This job included many office duties including mail distribution, filing, copying, filling order requests, answering the phones, helping walk-in students, and working with/around confidential information. I also worked with most Microsoft Office Suites programs, including Word and Excel.

This internship included the planning and coordinating of many different types of events, included weddings, personal parties, conferences, etc. I worked with many clients; taking meetings and giving tours of the facility. I also helped run many of the events, with a focus on weddings and wedding rehersals.