• Trains leadership team on Human Resource policies with regards to recruitment, hiring, termination, benefits, Workers Comp, qualified and non-qualified FML absences, etc.• Planning and implementing strategic initiatives for use within YMCA of Middle Tennessee• Manages payroll changes and updates as well as close out of bi-weekly pay period• Generate and forward status reports • Manage process improvements within centers• Implement strategy to improve business requirements • Executed process excellence to support leadership effectiveness and employee engagement• Provide necessary documentation on all incoming/outgoing projects as well as status reports• Subject matter expert for leadership team on issues regarding hiring, termination and other employee-related matters• Reviews annual Merit and COLA increases for 300+ staff to ensure eligibility and accurate increases• Guides talent acquisition for three centers • Experience with developing relationships, team building, and overseeing various budgets within fast-paced environment• Dedicated to Diversity and Inclusion Leadership training• Strong organizational skills and communication skills

• Managed the employee engagement from the first point of contact • Educated the Leadership Team within the center on payroll ratios, averages and variances to payroll budget• Implemented best practices within Talent Acquisition recruiting process to find ideal candidates• Conducted accurate forecasts, identified trends, fluctuations within payroll expenses• Reviewed annual Merit and COLA increases for 300+ staff to ensure eligibility and accurate increases• Ensured adequate inventory of office supplies for the center and facilitate repairs/maintenance to center office equipment• Rolled out project specifications per leadership direction• Created a filing system and managed the continuous and prompt payment of all center invoices/expenses • Completed monthly reconciliation of all procurement card purchases for the center and ensured transactions were appropriate and properly coded for expense reporting• Composed and edited “All Staff” communication to ensure messaging was clear and concise

• Created and implemented a New Hire Orientation for staff• Ensured all benefits and obligations were fully explained• Provided instruction to staff on how to ensure optimal membership experience was guaranteed • Educated staff members on company’s non-profit motivations and outreach programs • Standardized the hiring process and aligned the center with association guidelines for applicants• Led a campaign to attain compliance on staff certifications and implemented a procedure that alerted staff to potential lapses in their certifications• Coordinated staff recognition mailings, and organized employee appreciation for years of service & commitment to the YMCA• Worked in a supportive role for the execution of monthly board Meetings by ensuring RSVP’s were accumulated, minutes were taken and distributed in a timely manner and other duties were accomplished as needed for the Operations Executive.

• Provided courteous, prompt, effective and respectful attention to membership and wellness needs,• Maintained discretion while working with members to collectively decide the level of financial assistance• Won the SEAL Award (Service Enthusiasm Attitude Leadership) for Member Services 2010. • Promote the YMCA brand to all new members