Fastest growing franchise in the $120B pet industry specializing in dog daycare services. • Effectively manage talent development within department to provide support and drive new business operations to ensure daycares are on target for Year 1 success • Coach franchisees through the transition from an employee to entrepreneur with a focus on vision and strategic goals • Ensure that the company brand standards are being adhered to while encouraging our franchise partners to continue driving success through new possibilities and change • Developed new platforms to provide the team and our franchisees the ability to track success of their stores • Train franchisees on sales, marketing, and operations to ensure they achieve year 1 ramp (600k) & EBITDA (12%) goals • Enhanced and collaborated on a virtual training program which enable the company to continue opening new daycares during COVID-19 • Provide cross-functional support to all business units ensuring all the newest initiatives and technology are deployed in new daycares

Design and coordinate HSEEP (Homeland Security Exercise Evaluation Program) compliant emergency preparedness exercises for public health partners. Coordinate and deliver POD trainings to relevant public health and healthcare partners

Independent Work. •Time management •Computer programs•Data organization and filing

Working with customers on the phone and in person. •Retail sales•Adoptions•Pet counseling Trained in animal vaccinations and basic care. Adoption counselor, foster care associate, counseling euthanasia. Excellent communication skills within the organization and with the facilities partner. Experienced with database entry•Animal behavior notes, customer information, inventory counts

Experience scheduling appointments and arranging a day schedule. Customer service skillsAnimal handling skills Filing and office management skillsAnimal database entry and medical notes.