Elizabeth E. Email & Phone Number

-Responding professionally to Customer enquiries via email,chat and phone calls using the Kustomer Platform.-Deep diving into customer’s issues and providing resolution where applicable.-Troubleshoot customer’s problems and escalation to tier 3 support or other parties where required.-Managing customer expectations regarding estimated response times for.

Lagos, Nigeria

• Provide primary customer support to internal and external customers in fast-paced environment.
• Respond to customer requests for products, services and company information.
• Be a point of contact for the customers, processing center, product and relationship managers on customer related issues.
• Review and perform pre-processing controls on all documents for account opening, account maintenances and account closure
• Liaise with product and business groups, branches, citiservice and other operations and technology units to facilitate error free transaction processing and provide information on customers' account.
• Review and Signature verify facility documents received for credit risk management services and warehouse same documents.

Lagos

• Executed customer transactions, including deposits, withdrawals, and checks in both local currency and foreign currency.
• Ensure all transactions processed during the day are fully authorized.
• Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
• Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
• Taking part in periodic reviews, reporting and miscellaneous activities.
• Assist in annual COB activities, infrastructure and application changes.

Lagos, Nigeria

• Promptly responded to inquiries and requests from prospective customers.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Upheld strict financial controls by keeping funds secure and accurately transferring monies.

Shagamu

Financial accounting subject TeacherConducted and supervised term test and ExaminationScoring and recording of gradesTraining students on good character and career development

Lagos, Nigeria.

Recording customers' OrdersUpdating Customers' RecordsMonitoring Transactions on a daily basisEnsuring proper Bank reconciliationPaying Salaries

Accounting Technology/Technician And Bookkeeping

Othm Level 7 Diploma, Accounting And Finance

Bachelor'S Degree, Accounting, Second Class-Upper

Ond, Banking, Corporate, Finance, And Securities Law, Upper Credit