• Works hand in hand with organizations to conduct CX Current State Assessments (where they are now vs. where they want to be). Provides support with implementation of recommendations.• Performs Heuristic User Experience (UX) evaluations • Maps customer journeys and identifies gaps, pain points, and opportunities to close the same• Supports team with project management

• Pitched models + sponsorship opportunities to brands • Secured and coordinated guests for “They Get It” podcast• Coordinated work for all talent

• Laid the groundwork for the development of the business• Worked with a web developer, copywriter, and graphic designer to plan, execute and revise the creation of the website • Collaborated with a lawyer to set up the legal framework of the business • Liaised with stakeholders in the industry to gather data, and gain support

• Developed and revised systems and practices for all staff to ensure warm, consistent, and effective communication with guests and within the team • Ensured a superior customer experience by coaching 80+ staff • Personally handled all customer complaints and implemented solutions by working with my team to re-train, constantly improve and support our staff based on feedback • Worked hands on to plan and execute the smooth daily running of both venues and events… Show more • Developed and revised systems and practices for all staff to ensure warm, consistent, and effective communication with guests and within the team • Ensured a superior customer experience by coaching 80+ staff • Personally handled all customer complaints and implemented solutions by working with my team to re-train, constantly improve and support our staff based on feedback • Worked hands on to plan and execute the smooth daily running of both venues and events • Assisted with launching and running the e-commerce platform Show less

• Handled all incoming and outgoing customer communications via phone, email, social media, & Google My Business for both venues • Planned and executed events in collaboration with the GM for Louis Vuitton, Swarovski, Disney, Colgate, Cynthia Loyst, Call It Spring, and more • Hosted all VIP clients

• Worked closely with co-founders to execute any given tasks. Assisted in training interns, organising intern schedules and tasks. • Contributed to developing social media campaigns, new collections, customer experience, etc. • Ensured superior customer service by responding to messages from customers via Instagram and other chat forums. • Built and maintained relationships with influencers as part of the influencer marketing strategy.

• Assisted with set up/tear down and creative direction at photoshoots and events. • Completed office related tasks such as filing, answering phone calls and running errands.

• Assisted in planning pop-up shops and events for Meiling Inc. and affiliated designers. • Worked on carnival costumes designed by Peter Minshall for Trinidad and Tobago carnival and stage costumes designed by owner/designer Meiling Esau for a 3Canal concert. • Sat in on customer fittings and meetings with Meiling Esau and seamstresses. "Finished" garments by cutting loose threads, sewing on buttons and adding fine details such as lace, flowers, beading, applique, etc.

• Provided personalised shopping experiences for customers• Educated customers on brands such as Joseph Ribkoff, Rinascimento, David Jones, etc. • Entered new store merchandise into Quickbooks POS system, processed transactions, and returns