Provide software support to twenty local school districts including the ProgressBook Suite. Troubleshoot and resolve GradeBook, SpecialServices, DataMap, and StudentInformation issues reported by teachers and administrators, via email, phone, or the Cherwell Service Management HelpDesk. Organize, schedule and administer new user classes, refresher classes, and new software functionality classes, as well as open labs. Develop documentation and keep it updated as changes are made to the software. Work closely with districts new to the software, this includes converting and confirming data is accurate and users are proficient in the new software. Communicate to end users when there is upcoming downtime and update website with relevant information for enhancement packages or hot fixes. Test new fixes and enhancements put out by the software developers. Optimize team performance and motivation through ongoing reviews and opportunities for personal and professional development. • Continuously receive outstanding reviews for end-user training sessions and frontline support through strong communication skills and excellent response time.

Carried out designated teacher designed lesson plans for grades kindergarten through twelve.

Received client calls, noting client personal issues and referred client to appropriate counselor. Relayed confidential information to counselor prior to appointment. Maintained numerous counselors' calendars.Scheduled new and ongoing patients and confirmed appointments.Attended weekly meetings.Provided appropriate paperwork for patients and input them into computer system.Responsible for filing confidential patient records and maintaining organization.

Received all visitors and telephone calls. Determined nature of the call or business of the visitor, referred to appropriate office.Maintained doctor's calendar.Reviewed documents prepared for signature, coordinated correspondence in compliance with Bureau of Workers' Compensation regulations.Recorded minutes at weekly meetings, organized minutes in an outline and distributed them out to all employees.Used own initiative to perform needed tasks.Scheduled new and ongoing patients.Provided appropriate paperwork for patients and input them into computer system.Responsible for filing confidential patient records and maintaining organization.Sorted incoming mail and distributed to the responsible party.Acted as office supply manager, maintaining office supply inventory and equipment. Placed orders as necessary.