• Took over administrative tasks focused on lead generation and securing custom for a local catering company• Managed client database to maintain strong relationships with new and existing clients• Collaborated with catering team to create menus, price events, and manage payments

Streamlined daily operations to ensure timely completion of important tasks while fostering a positive work environment.• Mentored and trained team members, unlocking their potential and boosting engagement in their roles.• Maintained compliance targets through diligent management of administrative tasks.

• Provided excellent customer service by warmly welcoming them to the store, assisting with their needs and fostering a sense of community• Demonstrated exceptional care for customers by going above and beyond to help disabled, elderly or any other shoppers who may require assistance• Contributed to a productive team dynamic by efficiently managing stock levels in a fast-paced work environment while maintaining positivity and high spirits amongst colleagues

• Working with accounts investigating errors in daily, weekly, monthly, and annual takings.• Managing four staff members, delegating, checking progress, motivating them to complete tasks promptly.• Organising monthly reception meetings; collating requests from department heads, writing meeting agendas, previous minutes.• Leading meetings, informing team of upcoming offers, events and changes in rates, settling qualms. Holding open discussions regarding procedures and daily routines – how they could be streamlined or improved.• Leading training sessions with hotel staff.• Holding performance reviews.• Writing rotas; considering needs and requests of the team and staff requirements at busy times.• Reading reports for booking systems, issuing training on updates.• Primarily responsible for training members of staff – training 8+ employees during this time.• Liaising with corporate guests and affiliate companies, ensuring satisfactory experience and customer loyalty.• Proofreading and editing all copy before going to print.Achievements:• Rewriting guest’s welcome book, updating information on walks, local attractions, opening times as well as hotel history and service information.• Creating email templates in response to FAQs cutting response times and improving efficiency. • Instating aged debtor protocol – which led to the lowest outstanding amount at the end of our financial years and in comparison with our sister hotels and previous years. We also had no outstanding invoices backdated longer than a month.• Liaising with our events and head chef to create events templates so all members of staff could book an event with all the essential information.• Writing ‘How To’ guides for different applications to aide learning, act as a reference point and sure uniform application.• Instating new protocols for Christmas functions and Christmas packages for a concise and streamlined procedure. I performed these duties alongside all my receptionist duties.

• Greeting all guests in a happy, friendly, and helpful manner, working with team members to ensure an exceptional customer journey.• Checking hotel guests in and out, informing them of amenities, events, and food service timings, honouring requests and handling complaints.• Researching and booking transport guests.• Managing guest invoices; checking for discrepancies, addressing any incorrect charges.• Counting tills; resolving discrepancies, entering takings on a daily spreadsheet.• Balancing daily takings sheet, entering figures on to relevant software, providing reports to accounts.• Booking meetings, events, and rooms for guests; taking deposits, card details and final payments – issuing refunds where necessary, sending menus, events packages, collecting pre-orders, timings and updating the events planner.• Managing weekly event checks, providing event sheets to relevant departments, ensuring requests were actioned and potential conflicts were resolved.• Organising meetings for internal management meetings and training days.• Arranging telephone calls and meetings with suppliers with multiple department heads.• Managing emails; prioritising, forwarding to relevant recipients, actioning and ensuring that all emails were responded to.• Issuing vouchers; managing a reporting spreadsheet against the relative reporting software.Additional Duties:• Placing weekly stationary orders ensuring a smooth-running reception and accounts.• Managing debtors; calling companies, collecting monies, chasing late payments, issuing warnings, ensuring invoices paid in a timely manner – providing monthly reports to accounts.• Managing monthly loyalty voucher send outs to a database of 1000+ customers. • Collating stories and photos for monthly newsletters.• Managing social media accounts; creating posts, events, and scheduling using Hootsuite.• Working with event coordinators organising and managing Christmas parties, private dining, and Totnes late night shopping.