Elizabeth Edgecomb Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

Managed high-volume, full-cycle recruitment for temporary employees to support the 2024 election cycle. Responsibilities included application reviews, phone interviews, background checks, onboarding, first-day activities, offboarding, and maintaining candidate records in Workday.• Supported over 150 candidates simultaneously at various hiring stages, serving as the primary point of contact for inquiries while actively recruiting to meet departmental hiring goals.• Hosted recruitment events to fill specialized election night roles with Maricopa County employees.• Collaborated with hiring managers and HR to address candidate needs, including advocating for ADA accommodations..• Leveraged Workday software to generate forms, conduct searches, and manage candidate profiles efficiently. • Conducted data collection, surveys, and focus groups for recruitment efforts, analyzing results to evaluate programs and recommend process improvements.

Phoenix, Arizona, United States

Review initiative petition sheets and identify whether signatures comply with statutory requirements.Maintained objective and non-partisan professionalism while working with highly confidential documents under observation by initiative petition opposition and supporters.Ensured 100% accuracy of the review process and exceeded daily completion targets set by leadership.

Chandler, Az

Monitored shifts and tolerance levels on all empowerment transactions at SVP level, deep diving high risk/ high impact performance and outliers and pivoting when necessary.Inspected outsource partner performance and ensuring Verizon quality standards for business initiatives.Delivered coachable quality assurance feedback observations to improve and align with the Verizon customer experience.

Chandler, Arizona, United States

Supported 1,500 front line call center employees and their management in managing all aspects of weekly scheduling and absence reporting by ensuring compliance with company policies while enhancing the employee experience by efficiently handling schedule-related requests and educating team members on absence policies and time management tools.Headed the development of a green belt level project targeting the reduction of call center employee absenteeism rates. Delivered over 2,000 reclaimed hours and generated $21,000 in labor cost savings.Volunteered to conceptualize, develop, and execute an onboarding training system facilitating the integration of 30 new hires within a two-week timeframe.Engineered and executed a project to ensure standardized department communication responses resulting in a 22% improvement in team efficiency.Oversaw the management of department knowledge base, leading a team in identifying gaps, locating missing information, and implementing updates to accommodate ad-hoc changes. Enhanced team efficiency and ensured accuracy in communication with internal partners.

Chandler, Az

Autonomously managed attendance requirements for more than 200 internal call center staff and leadership personnel, ensuring adherence to company, state, and federal regulations for compensation and job security.Researched and reconciled complex FMLA, Short and Long Term Disability, and workplace accommodation claims (ADA), providing response to concerns, recommended solutions, identified trends, consulted on corrective action, and provided leave related communications. Managed the collection, auditing, and tracking of incoming time cards while ensuring accuracy and completeness. Continuously monitored time and attendance against time sheet data to uphold precision and compliance. Processed pay impacting escalations for employees for time sheet discrepancies. Communicated information and collaborated with all levels of internal and Frontline leadership, HR Business Partners, Payroll, Operations Team and external disability claims partner, Sedgwick.Intermediary between Verizon and Sedgwick supporting employee FMLA, STD, and LTD claims.Conducted daily audits of UIA, FMLA, PTO, and Corrective Action and Separation reporting to ensure accuracy of attendance and leave related claims for all work from home employees.Ensured State labor law compliance for employees for all leave time including UIA and PTO hours.

Chandler, Arizona, United States

Managed high priority escalations for the CEO's office by discovering the root cause, evaluating best possible solutions, process, or procedural updates to maintain customer loyalty while balancing business needs.Served as an agile expert in responding to agency inquiries, including FCC, BBB, and Attorney General.Collaborated with departments across the business to research and resolve customer concerns and identify and implement solutions to missing and broken processes.Identified and closed broken process by partnering with customer protection team, resulting in saving company $250,000.

Chandler, Arizona, United States

Resolved escalated customers' concerns through creative solutions while balancing the needs of the business.Served as Team Captain and New Hire coach. Owned project to reduce repeat customer calls for Senior Manager team. Project facilitated 10% month over month reduction in repeat calls.

Scottsdale, Arizona, United States

Managed and directed 25 employees to deliver excellent customer service. Organized cross promotional theatre and community events to drive customer attendance. Increased month over month sales by 20%.