Customer Service Assistant
Duties included:• Keeping up to date with GDPR, FSA & company procedures• Making sure targets and other company requirements are met• Keeping store and office clean & organized • File completion, checking and ensuring customer notes and files up to date• Joint debt Forecast responsibilities • Cashing up and banking• Organizing payment plans for customers with late payments• Reviewing customers bank statements, benefit letters and other personal information to make sure we as a business remained compliant with FSA regulations.• Working with customers with debt vulnerability to ensure legal requirements were maintained.