Elizabeth Eliot Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

• Designed and implemented custom file-based and programmatic interfaces between clients and third-party providers using XML, XSLT, and SQL, thus significantly improving data integration and processing efficiency.• Resolved complex issues related to SQL, XML, SFTP file transmission, and GPG key encryption, demonstrating strong troubleshooting and analytical abilities.• Tested and implemented RESTful and SOAP APIs while troubleshooting technical issues using JSON and Postman, ensuring… Show more • Designed and implemented custom file-based and programmatic interfaces between clients and third-party providers using XML, XSLT, and SQL, thus significantly improving data integration and processing efficiency.• Resolved complex issues related to SQL, XML, SFTP file transmission, and GPG key encryption, demonstrating strong troubleshooting and analytical abilities.• Tested and implemented RESTful and SOAP APIs while troubleshooting technical issues using JSON and Postman, ensuring seamless functionality and resolving problems efficiently for clients.• Acquired knowledge in FinTech, investment lifecycle, and securities settlement to effectively tailor the SS&C Eze OMS onboarding process to meet clients' business and operational requirements.• Collaborated with colleagues to establish an implementation team for onboarding new clients to the Eze OMS, delivering daily technical support during the hypercare phase to ensure a seamless transition.• Conducted training sessions for new hires, enhancing their technical knowledge and accelerating their integration into the team.• Coordinated with clients and third parties to discuss and optimize file transmission, format, and logistical details. Show less

Netwon, Ma

• Leveraged Python, along with packages like Pandas and Seaborn, to analyze ticket data from a SQL database and create a data visualization dashboard that help make internal business decisions. • Performed comprehensive testing to troubleshoot issues for a mobile application, including the use of staging environments. • Managed and resolved a range of issues across three IT queues, effectively reducing overall queue counts for users.

Boston, Massachusetts, United States

• Collaborated with a team to perform in-depth research on cybersecurity challenges in the autonomous vehicles industry. • Analyzed real-world Cyber Artificial Intelligence technologies to apply in the autonomous vehicles industry to address cybersecurity challenges. • Authored a comprehensive white paper outlining research and solutions to present to professionals at Deloitte and Bentley.

• Consulted daily with users via chat to troubleshoot issues and reduce inbound wait times. • Managed and resolved GAM tasks daily through effective queue management to decrease overall queue counts. • Engaged with users to regenerate FileVault Recovery Tokens in JAMF, enhancing operational efficiency.

Newburyport, Ma

• Provided exceptional customer service to 50+ customers per shift and greeted all customers in a friendly manner• Operated a cash register and drive-through window efficiently, handling $500+ per shift • Increased the sales of products to customers to produce more revenue through product knowledge

Newbury, Ma

• Administered excellent customer service to 50+ customers per shift• Executed purchases quickly on a cash register, handling $500+ per shift• Organized and cleaned to keep the establishment attractive to customers

Bachelor'S Degree, Computer Information Systems, 3.66

Activities and Societies: Gamma Phi Beta, Bentley Cheer, Alpha Phi Omega - Membership Vice President Magna Cum Laude Graduation Honors.

First Year

Studied abroad in Rome, Italy during the Fall semester of 2019

High School Diploma

Activities and Societies: Foreign Language Honor Society