Directs non-physician clinical programs for women's inpatient and ambulatory settings, assuring comparable standards of care throughout the continuum of care. Collaboratively defines models of nursing practice, determine nursing resources and education requirements and assure the highest quality standards for clinical practices across the service. Provides strategic/operational leadership for the clinical, administrative, and operations staff of departments. Span of control includes >200 FTEs and 15 departments. Accountable for all facets of operation including managing patient demand/throughput, clinical integration, patient satisfaction, employee/physician satisfaction, regulatory preparedness, quality improvement, business development and innovation, and fiscal management. Provides leadership at the senior level of the Women's Service Line. Maintains a collaborative relationship with the leadership of Women's Services, Yale Medicine, and Yale school of Nursing. Participates on an ongoing basis in the strategic planning process of the Organization and Women's Service Line. Partners with senior leadership to create, implement and manage the strategic direction and long-term plans for the Woman’s Service Line. Acts as a national resource/ content expert related to innovative/evidenced based care, process implementation, and program sustainability. Recommends and ensures evidenced based system changes to guarantee patients access to the highest quality and coordinated care. Recent accomplishments are the standardization of OB Education across the YNHH System, development of a Family Centered Neonatal Withdrawal Clinic (FCNOWS), implementation of a remote blood pressure monitoring program (MITEY)developed to ensure quality, equitable, and accessible care for those in need. Maintains a multimillion-dollar budget within a 4% margin while continuing to implement clinically/fiscally responsible program philosophies, goals, and objectives in a fiscally challenging market.

Provided strategic and operational leadership for the clinical, administrative staff, and operations of departments. Span of control included over 170 FTEs and 10 departments. Accountable for all facets of operation, i.e., managing patient demand/throughput, clinical integration, patient satisfaction, employee/physician satisfaction, regulatory preparedness, quality improvement, business development, innovation, and fiscal management. Promoted an operation/culture that focused on patient/family centered care, and world class signature model of maternal and newborn care. Acted as a national resource/content expert related to innovative and evidenced based care, process implementation, and program sustainability. Designed, build, and executed programs to maintain/increase patient access and volume across Women’s Health, such as, community and virtual perinatal education, remote blood pressure monitoring, grant supported outreach efforts, outpatient lactation services, and community and in patient vaccination programs. Led pivot to remote health care/monitoring for Women’s ambulatory and inpatient departments in 2020. Worked with cross-functional teams to transition Women’s Services to one campus, consolidate resources, and open an Obstetrical Comprehensive Care Unit to treat pregnant women with complications related to Covid-19. Managed a multimillion-dollar budget within a 2% margin while continuing to implement clinically and fiscally responsible program philosophies, goals, and objectives. Collaborated with both Yale School of Nursing and Yale School of Medicine related to all shared services to meet patient, regulatory, fiscal, and development requirements for the programs and the patients served. Collaborated with leadership teams from YNHH, Yale Medicine, Cornell Scott, and Fair Haven to sustain operations at the New Haven Primary Care Consortium (NHPCC) opened in October of 2020.

Ensured the quality of clinical services, program development, patient outcomes, financial management for the department representing 75 FTE's (RN's, APRN's, and diverse support staff) supporting 80 beds. Communicated policies, procedures, protocols, best practices, quality standards, regulatory compliance standards, and patient/family feedback. Verified understanding and guaranteed performance. Built collaborative working partnerships with internal interfaces across the system including clinical, administrative, operational, leadership, and other mission critical functional stakeholders. Utilized patient outcomes analysis to facilitate cross-functional team meetings and to serve as a catalyst for positive change. Ensured the delivery of Patient and Family Centered Care (PFCC). Patient experience metrics were sustained at greater than the 90th percentile Recognized the business nature of healthcare by combining quality care with lean staffing, cost efficiencies, productivity and profitability. Innovations and expansions included implementation of an innovative NNICU Couplet Care Program at YNHH, development of a Newborn Screening Program and ensured compliance with mandated state screening requirements/serves as a replicable model, improved care to opioid exposed mothers and newborns, and designation and re-designation by Baby Friendly USA. Completion of a successful clinical redesign project that has sustained a decreased LOS of patients with uncomplicated C-sections. Additional innovative strategies implemented improved care outcomes for newborns with hypoglycemia, hyperbilirubinemia, and those at risk for sepsis. Fiscal responsibilities included anticipating and responding to pay for performance programs and other market forces affecting health care delivery. Sustained a multimillion-dollar budget within 2%. Authored and publicly presented related to innovative process improvements and best practices. Chaired many hospital wide and system wide committees.

Worked in collaboration with the Patient Services Manager to support all clinical programs, team facilitation, patient outcomes tracking, continuous quality improvement, goal setting, and interdisciplinary team collaboration. Ensured strict compliance with best practices, accreditation standards, regulatory compliance, and patient-centered philosophy. Served as a change agent to improve workflows, processes, procedures, program administration, goal setting, and clinical outcomes analysis. Acted as a link between hospital operations improvement initiatives and the patient care team. Improved clinical outcomes of patients related nurse sensitive indicators including hand hygiene compliance, fall prevention, contact precautions, pressure ulcer prevention, restraints, and pain management. Worked with cross functional teams to develop and implement three step-down beds for higher acuity patients on a Surgical ENT Unit.

Senior management position that provided supervision, leadership, and support to the staff and patients during the Off-Shift hours. Responsibilities included supporting clinical quality and operational support around the clock serving as a direct link between organizational leadership and employees on the off shift. Communicated with all departments to ensure efficient and safe patient flow through the Emergency Department to the Patient Care Units throughout Yale New Haven Hospital. Responsible for the delegation of Resource Support Unit Staff to Patient Care Units. Led initiatives including quality improvements and patient date-driven analytics. Monitored delivery of patient care services including administration and bed allocation. Assisted Charge Nurses to comply with stagging grids. Served as Patient Relations Representative addressing patient issues and ensuring excellent customer service. Served as clinical expert and practiced as a member of Code 5 and Rapid Response teams.

Provided direct patient care to a diverse and medically complex population. Obtained certification in the specialty to ensure the skills, competencies, and behaviors to deliver evidence based care. Served as a Charge Nurse and clinical expert.