☀️ Supporting Alabama, Arkansas, & Mississippi Fulfillment Centers ☀️· Assist with development and execution of vision and goals for the team. · Collect and analyze data to create business cases, influence policy and manage enhancements. · Drive regular reviews of current processes and develop improvements to maximize value of resources. · Document business requirements for system enhancements and changes. · Operate as an advocate for the accommodations process by providing on-going consultative support to site stakeholders and accommodation specialists with a focus on problem solving and creative solutions.· Provide on the job training to senior site leaders.

· Directly manage team of 10 Case Managers handling all JPMC medical and ergonomic accommodations requests globally.· Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.· Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.· Devised tools and benchmarks to improve team performance and monitor production.· Drove process improvement and gap analysis to solve inefficiencies.· Analyzed and interpreted impact of federal, state and local legislation on company's internal structure.· Designed infrastructure solutions to resolve business issues and improve delivery processes.· Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.

· Review employee relations support compliance using appropriate controls that relate to regulations, laws, policies and procedures.· Proactively teach, mentor, and communicate control requirements and HR policy to the Employee Relations HR Business Partners.· Creation, implementation and execution of Quality Strategy including testing and control adherence, Risk, Control, Self Assessment (RCSA) and reporting for Human Resources globally.·Identified opportunities to improve business process flows and overall departmental productivity.·Diminished regulatory risks by overseeing adherence to regulations across projects.

· Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC. · Manage and assist with projects, conduct research, complete analysis, prepare recommendations on special situations or concerns· Balanced client needs and the best interests with those of the firm, while driving a strong control framework· Partner with line of business in driving and strengthening employee engagement initiatives that promote the strengthening of organizational culture and values