Lead a team of 15 employees to promote company ideals of front end customer service, meet store card goals, roll out new company directives and ensure quick check out.Train new in role employees, course correct in the moment training moments with current employees, and maintain smooth front end process during high volume traffic. Maintained and surpass a company expected level of Customer Service in all areas of the store Successfully Conducted In-Store Clinics & Guest Speaking SpotsUtilized my Merchandising Skills monthly on Floor Set TeamInstructed Outdoor Discovery School Kayaking Classes during ODS season

Managed the Home Department of the Paramus location Oversaw the shipment process of all Home ProductCreated and Executed the merchandising of all Home Product to reflect the company’s life-styled aesthetic daily, with no planograms outside of the seasonal concept directives Oversaw the hiring process including: application review, interviews, offer conversations, I9 and company hiring paperwork, on boarding orientation and training Assisted in daily, weekly, and monthly team schedules including holiday high volume managementCreated and initiated throughout district a successful Black Friday schedule concept, including plans for high volume store processesManaged sales floor activity and processes daily in partnership with Management PeersDemonstrated a working knowledge of company and location weekly, monthly and yearly sales numbers that translated into my daily business acumen

Managed a direct HR Team of 5 and oversaw HR support to a team of 300+Managed the entire Hiring and On-boarding process including: application screening, interview process, offer decisions and conversations, orientation classes, and trainingOversaw store wide payroll process including: weekly and monthly budget goals, abided with state and federal compliance laws, day to day employee time sheets and vacation/bereavement/government payouts.Oversaw store wide scheduling process to strategically maximize productivity with minimal payroll expenseSupported Profitable Goals through wage management control/follow pay chart guidelinesProvided benefit support to entire team including: annual open enrollment, life resources support and LOAsOversaw store wide training including state and federal compliance trainingsManaged 30 Day, 90 Day and Annual Reviews processes store wide through all leadership levelsUtilized appropriate return-to-work (RTW) resources such as the Modified Duty Idea Task List and the RTW Program to drive compliance with accommodating modified duty for work injuriesProactively developed and implemented preventive action to minimize future turn overOversaw and Managed store wide talent management surrounding Coaching and Corrective ActionsDeveloped and managed leadership succession plans to ensure consistent leadership develop and minimize critical Leadership Role gapsActively maintained a high level of conduct and ethics specifically surrounding confidential and company sensitive informationResponded with urgency to employee concerns and employee relations issues