Elizabeth Gitau Email & Phone Number

• Build rapport t with clients by asking probing questions, and concerns and utilizing effective listening skills.• Ensured a high standard of customer satisfaction by answering all clients’ unique needs, questions, and concerns about travel products and services.• Resolved customer complaints professionally and provided appropriate solutions.• Achieved daily sales goals and targets by cross-selling and promoting the company’s travel products and services.

• Oversee and manage operations for 40 depot containers across Kenya that handle proto energy LPG products.• Supervise 200 staff container coordinators and loaders at the depot containers across Kenya.• Develop a monthly duty roster to ensure shifts are planned, controlled, and staffed, and be prepared to work at short notice providing cover for shifts on occasion.• Lead the training of new container coordinators and loaders on SOPs necessary for their jobs to ensure that there is… Show more • Oversee and manage operations for 40 depot containers across Kenya that handle proto energy LPG products.• Supervise 200 staff container coordinators and loaders at the depot containers across Kenya.• Develop a monthly duty roster to ensure shifts are planned, controlled, and staffed, and be prepared to work at short notice providing cover for shifts on occasion.• Lead the training of new container coordinators and loaders on SOPs necessary for their jobs to ensure that there is 100% work efficiency at the containers. Show less

• Supervise and manage operations for 22 retail shops in the Central region that handle proto energy LPG products.• Generated sales of an average of KSH150,000 within 6 months.• Coordinate with the Regional agent and other field coordinators in the central region to develop field strategies and initiatives in marketing proto energy LPG products that have increased sales by 50%.• Participate in the onboarding and training of shop attendants allocated to our retail shops within the… Show more • Supervise and manage operations for 22 retail shops in the Central region that handle proto energy LPG products.• Generated sales of an average of KSH150,000 within 6 months.• Coordinate with the Regional agent and other field coordinators in the central region to develop field strategies and initiatives in marketing proto energy LPG products that have increased sales by 50%.• Participate in the onboarding and training of shop attendants allocated to our retail shops within the central region.• Follow-up on licenses, documentation, and payments for the retail shops with county government offices and EPRA.• Distribute cylinders/accessories as per sales order and receive incomingmaterials as per guidance from the Warehouse manager.• Handled inbound/ outbound calls for customers that involved our LPGproducts. Show less

• Engaged in an entrepreneurial initiative aimed at raising 200% profits from 1000/= seed capital for Utugi Angels. • Developed a 2 months marketing strategy and three marketing campaigns for a new brand launched by Vivo activewear. • Developed a 2 year expansion strategy for Mango Solar into three Kenyan regions; Western, Rift Valley and Central. Developed a 6-month digital marketing strategy for Wazi Company to increase client base by 100% of 200 B2C and 8 B2B. • Worked on… Show more • Engaged in an entrepreneurial initiative aimed at raising 200% profits from 1000/= seed capital for Utugi Angels. • Developed a 2 months marketing strategy and three marketing campaigns for a new brand launched by Vivo activewear. • Developed a 2 year expansion strategy for Mango Solar into three Kenyan regions; Western, Rift Valley and Central. Developed a 6-month digital marketing strategy for Wazi Company to increase client base by 100% of 200 B2C and 8 B2B. • Worked on Africa Leadership University case studies through identifying, analyzing and interpreting big data sets. • Developed a children's book on waste management that targets children aged 5-8 years to reduce effects of climate change through reducing, reusing and recycling of waste. Show less

• Introduced Fuzu as a recruiting platform to increase prospects by 200 applicants per month and increase sales by 100%. • Implementing a CRM system such as Air table and Jotform to save resources like staff time of about 20 hours per week when contacting clients. • Generated a digital tracking system for students in terms of payments, attendance and performance for easier follow ups in recruitment department.• Actively handled social media channels such as facebook, instagram… Show more • Introduced Fuzu as a recruiting platform to increase prospects by 200 applicants per month and increase sales by 100%. • Implementing a CRM system such as Air table and Jotform to save resources like staff time of about 20 hours per week when contacting clients. • Generated a digital tracking system for students in terms of payments, attendance and performance for easier follow ups in recruitment department.• Actively handled social media channels such as facebook, instagram, twitter and linkedIn by posting content on a weekly basis that increased the company's sales and brand awareness. Show less

• Ensured all taxes and statutory deductions like VAT, PAYE, NSSF, NHIF and corporate tax were filed with relevant authorities and paid on time. • Utilized Excel to perform functions such as budgeting, preparing financial statements and creating balance sheets. • Introduced Quick books system in Finance department that led to 100% efficiency in tracking of expenses and income of the organisation. • Instilled a payroll system to keep track of employees monthly salaries and wages

• Conducted need assessments and prepared a two months work plan for scheduled activities. Facilitated training sessions on entrepreneurship, life skills, employability skills, Information and Communication Technology skills to 20 women and 80 youth local community members aged between 18-35 years. • Organized an ‘Active Citizenship Day' event that was a platform for raising awareness on Mental Health in collaboration with three professional medics through a powerpoint presentation and… Show more • Conducted need assessments and prepared a two months work plan for scheduled activities. Facilitated training sessions on entrepreneurship, life skills, employability skills, Information and Communication Technology skills to 20 women and 80 youth local community members aged between 18-35 years. • Organized an ‘Active Citizenship Day' event that was a platform for raising awareness on Mental Health in collaboration with three professional medics through a powerpoint presentation and handouts to 200 local community members. • Planned, mobilized, facilitated and organized two main events during international youth day on digital skills and opportunities, and sexual reproductive health that educated 80 on Ajira and tested 50 people on HIV/AIDS respectively. Show less

• Attracted 100 leads which translated into 25 conversions of payable clients for the company. • Sold a variety of insurance products to both individuals and businesses that led to an increase in sales worth KSH 500,000.• Increased referral business by KSH 50,000 on a monthly basis through aggressive cold-calling, offering referral incentives and participating in networking events. • Built 100 client relationships that hit customer loyalty targets by 15%.

• Handled 2 out of 6 Kenya regions (Nairobi West and Nairobi East) as a direct contact for 200 Safaricom agents in a line registration digital mobile app called Subreg project. • Enabled 500+ line registrations per day through roll out in the digital mobile app. • Reported weekly on progress in terms of number of issues raised, successful transitions and improvements that should be considered in the project. • Digitized more than 500 files of project's relevant information on… Show more • Handled 2 out of 6 Kenya regions (Nairobi West and Nairobi East) as a direct contact for 200 Safaricom agents in a line registration digital mobile app called Subreg project. • Enabled 500+ line registrations per day through roll out in the digital mobile app. • Reported weekly on progress in terms of number of issues raised, successful transitions and improvements that should be considered in the project. • Digitized more than 500 files of project's relevant information on customer profiles. Show less

Nairobi

• Raising and issuing of quotations to potential clients on the different types of items available in the company and their prices.• Ensuring that Finance department has received payments of the orders according to local purchase orders (LPOs) received by clients.• Ensuring that the Director has made all approvals of the orders made by the clients before their deadlines.• Managing and recording Petty cash transactions for all the departments in the company.• Reconciliation of… Show more • Raising and issuing of quotations to potential clients on the different types of items available in the company and their prices.• Ensuring that Finance department has received payments of the orders according to local purchase orders (LPOs) received by clients.• Ensuring that the Director has made all approvals of the orders made by the clients before their deadlines.• Managing and recording Petty cash transactions for all the departments in the company.• Reconciliation of account payables and accounts of receivables.• Proper and accurate filing of finance documents and vouchers.• Data entry of various financial spreadsheets, journals, sales and purchase ledgers. • Creating professional relationships and interacting with different clients so as to maintain loyal customers for the company. Show less

Bachelor'S Degree, International Business, 3.1

Activities and Societies: • Held several leadership positions in USIU which are; Secretary (Business Association Club), Treasurer.

Certificate In Monitoring And Evaluation