• Primary System Administrator and Subject Matter Expert, Cornerstone On Demand Electronic Learning Management System• Management oversight of extended enterprise and internal training programs and projects• Designed and implemented decision support system using Tableau, provide department engagement and performance analytics and trend analysis• Technical support and operational best practices for team of four System Administrators • Design and maintenance of administrative governance model for 30,000 system users and 1000 superusers • Consultation about system features, technical training; communication of best practices and available resources to all system users• Marketing and advertising new classes; creation of customer and internal help documentation and resources via custom view configuration and LMS web design • Implementation of tools, policies, and procedures to enhance end user experience and streamline system administration for customer training coordinators and internal superusers• Project and program management of all Education and LMS related service and process improvement initiatives• Investigation and resolution of system trouble tickets with LMS vendor• Coordinated LMS feature update quarterly releases: impact analysis, rollout to user community and change control documentation• Successfully managed daily operations and key projects to continuously meet and exceed department-level and corporate goals

• Data Analysis and Reporting, employee training compliance status and other relevant metrics• Administer Learning Management System and GxP Compliance Training program• Manage team of System Administrators providing technical support for 1200+ system users• Lead interdepartmental audits of training compliance• Logistics and operations management of onsite regulatory inspections and internal audits• Prepare and document regulatory inspection responses; investigate procedural deviations• Design, implement, execute: - Controlled changes to processes and Standard Operating Procedures- Computer systems validation protocols- Corrective and preventative action plans- Organization systems optimizing communication and efficiency, including automation of document feed from document management system to learning management system• Report productivity metrics, successfully manage daily operations and department projects • Continuously meet and exceed department-level and corporate goals

Administer Learning Management System and GxP Compliance Training programManage team of System Administrators providing technical support for 1000+ system usersTeam leader managing logistics for regulatory inspections and internal auditsPrepare and document regulatory inspection responses; investigate procedural deviationsLead interdepartmental audits of training complianceDesign, write and implement controlled changes to Standard Operating ProceduresDesign and execute computer systems validation protocolsDesign, document, and implement corrective and preventative action plansDesign and implement organization systems optimizing communication and efficiencyReport productivity metrics, successfully manage daily operations and department projects Continuously meet and exceed department-level and corporate goals