Human Resources Business Partner/Executive Coordinator July 2023 – Present• Provide guidance and coaching to managers and employees on human resources-related matters • Review resumes and conduct screening interviews for positions at all levels• Ensure smooth onboarding and lead new employee orientation • Review compensation and benefit programs to ensure alignment with the market • Input information into payroll software, including expenses and other non-recurring payroll items• Create employee engagement team in response to all employee survey• Write bi-monthly Wednesday Wellness emails to promote use of ancillary benefits and a health lifestyle• Answer employee questions related to payroll and benefits• Consolidate General Ledger reporting for finance from payroll data• Manage the CEO/CFO calendar and activities to ensure high value time utilization • Prepare presentation materials for key external and internal meetings involving the executive leadership team• Organize travel arrangements and prepares expense reports for the executive leadership team• Attend Board of Directors meetings and take notes/minutesExecutive Assistant February 2022 – July 2023• Support Senior Leadership Team (CEO, CFO, two EVPs, two SVPs) with calendar management, travel, and other needs• Liaise with the Board of Directors for scheduling meetings and other events• Plan/organize team building events, including volunteer events • Prepare for in person meetings with conference room set up, technology, and meal planning• Record meeting notes and distribute as needed• Follow up on action items to ensure project completion• Travel to Phoenix office for Board and Extended Leadership Team meetings• Review resumes and make recommendations for VP level and above

• Supported the CEO, CFO, and SVP Sales directly; assist other VP’s and Directors as needed• Set agendas and take notes during meetings; includes setting up meeting space, ordering meals, and following up on action items to confirm completion of assigned tasks• Assisted team members with technical issues as needed with WebEx, Skype, and other computer or meeting room needs • Managed company incentive trip to Colorado• Organized quarterly team volunteer events and happy hours, including holiday parties• Prepared and analyze annual team member engagement survey; manage action items from the survey as determined by the executive leadership team• Reviewed and updated employee handbook for 40 employees• Investigated concerns with team members and the executive leadership team• Completed pre-hire tasks, including phone screen interviews, pre-hire background checks, and communication with potential candidates; conduct onboarding and offboarding tasks• Assisted with determining benefits for the plan year and communicating benefit information to team members• Completed Personnel Action Forms for title changes, salary changes, and PIP activity• Reviewed and filed annual team member reviews/annual goals and objectives

• Work with Corporate Communications team to develop content for corporate newsletter and intranet site.• Maintain Humana Behavioral Health SharePoint site and associated libraries.• Communicate ideas across all levels of associates to increase understanding of business strategy.• Create and implement associate engagement activities.

• Write weekly newsletter for all HBH Associates.• Facilitate All Associate Meetings, including developing PowerPoint slides.• Support five market vice presidents with domestic travel, scheduling meetings, and expenses.• Involved with Women’s Network Resource Group as Ambassador; local group has grown.• Assist other directors and associates as needed with travel, scheduling meetings, and expenses.• Facilitate in-person and telephonic/WebEx meetings.• Took initiative to learn about the industry to support and anticipate needs.• Train new coordinators regarding Humana Behavioral Health and other processes; led the HBH Coordinators team to increase cross-department communication and collaboration.

• Hired, managed, and trained administrative personnel in Microsoft Office products, the internal reporting system, company processes, and office equipment.• Conducted yearly performance evaluations and issued disciplinary reviews of administrative personnel.• Trained new engineers/investigators on billing functions and reporting.• Supported up to five senior and principal consultants directly with travel help, expenses, calendar coordination, and time entry.• Reported directly to the district manager.• Proofread reports for grammar, format, readability, and consistency. • Maintained the evidence database for three offices, which included following evidentiary procedures to preserve chain of custody.• Communicated with clients via telephone and email regarding new assignments, reports, and invoices.• Initiated new procedures to streamline sending reports and invoices to clients.• Organized company functions, including holiday parties, employee celebrations, and continuing education classes.• Answered subpoenas for copies of files as the Custodian of Records.• Supported satellite offices with all functions.• Assisted marketing personnel with continuing education seminars, documents, and mail outs.• Assisted corporate IT personnel to resolve local issues.• Reviewed and approved invoices for processing.• Ordered needed office supplies.• Answered multi-line phone system.

• Supported the owner.• Generated and sent requested annuity quotes to clients as requested.• Prepared and reviewed structured settlement documents.• Maintained confidential files regarding claimants.• Communicated with claimants, insurance companies, and attorneys regarding generating annuities and the required documents.• Mailed copies of annuity policies to claimants.

Customer ServiceCustomer Service ManagerAssistant Customer Service ManagerLead Cashier