Active Cyber specializes in implementing cloud-based Identity and Access Management solutions for customers. We have been an Okta Certified Solution Provider and Systems Integrator since 2013 with recognition and awards for our quality and distinction as Professional Service Delivery Partner of the year for two consecutive years.

I'm a Customer Success Manager in Dallas covering enterprise accounts. I'm a primary point of contact post implementation, overall customer adoption responsibility and at critical situations. I develop a trusted advisory relationship with customers and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value. Partner with internal Okta team members, sales and vendors to align account activities with the customer's business case and strategy. Drive customer adoption and success by providing oversight, recommendations, opportunities for greater service and risk management. Perform routine health checks and assisted with business value assessment to ensure our customers received the most return on their investment from Okta.

Managed, coached and motivated team of Presales Associates through 9 months of a structured training program. Education on CA Technologies, CA products, the industries and customers, Led them through training on technical knowledge and business value. Collaborated with CA Education, Services, Support and the Presales Associates Prague team to drive success of the Associates with additional education and collaboration.Strategically planned and collaborated with Services to build a new program for the Presales organization to add identified skills the team needed going forward.

Managed client relationships and principle contact for all needs including managed new licenses and maintenance positively impacting clients business. Applied appropriate financial strategies to clients during negotiations. Project manager on installation of software and hardware.

Account: SchlumbergerFounding member of the IT Optimization practice. Collaborated team with software, hardware and services. A worldwide customer base in the oil and gas industry.Leveraged understanding of client business requirements to develop solutions and presented to key players. Managed customer relationship as primary contact for all business, operational and tactical issues representing: delivery, services, support and maintenance of all IBM software.

Accounts: Northrop Grumman, EDS, and EDS during the HP acquisition.Nationwide account base. Primary contact managing client contracts, sales, delivery, services, support, projects and maintenance on all IBM software. I covered North American on Northrop Grumman, EDS, and EDS during the HP acquisition.Achieved building and creating ‘Trust’ relationships with clients. Applied knowledge of client markets, business initiatives and requirements to leverage IBM solutions. Crisis and conflict management to ensured satisfaction and optimum engagements. Drove planning, forecasting, dimensioning and optimization of delivery based on business needs for particular programs. Closed deal on an Enterprise License Agreement (ELA) for $M. Initialized, planned, executed and closed a project in the consolidation of 219 client portals into ten portals resulting in a $M ELA. Partnered across IBM: State and Local, IBM Business Partners (Channel) and IBM worldwide technical teams. Managed new software licenses, maintenance and reinstatement contracts. Applied solutions around the value of the IBM Software portfolio: Tivoli, Information Management, Rational, WebSphere, and Lotus.

Managed multiple projects with installation of IBM software for demonstration purposes. The environment was support on demos for sales representatives ensuring ongoing access and availability to demos. Executed detailed maintenance on the infrastructure including installation, testing, upgrading and troubleshooting of Windows, Linux, VMware, AIX, zSeries, 100+ iSeries systems and IBM software. This environment was in a cross-brand, multi-platform, 24x7 environment including: Tivoli, WebSphere, Information Management, Rational, and Lotus software.Project manager for implementation of Rational Functional Tester including software development in a work environment,, instituted reduced man-hours by 75% required for manual status availability checks.Programmed in Cobol, SQL, JCL, and Java both individually and in a team environment for support of demos

UpReach enabled people on worker's comp to learn new skills for a new job. We offered computer skills in both software and hardware, as well as an interviewing techniques, resume writing, and job coaching. I taught Microsoft Office: Word, PowerPoint, Excel, Access and Internet Explorer. My classes consisted of 20 - 25 people with a age range of 20 - 60.