• Responsible for ensuring regulatory (SCRA, RESPA, etc.) incoming correspondence (mail, email or fax) is processed timely and accurately • Assist manager and peers with their day to day workloads to meet required deadlines or deliverables• Presented key updates pertaining to the intake process to Senior Leaders • Volunteer and assist with various projects and initializes requested by Intake Manager, as needed• Scanning customer requests and resolving missing images within I-vault • Recipient of eighteen (18) 5 Key Awards for going above beyond, providing superior customer service and being team oriented

Take ownership of each customer while empathizing and prioritizing customer needs• Effective communicator (Written/Verbal)• Determined customer needs and provide appropriate solutions through relationship building• Resolved conflicts and manage customer expectations• Approached problems with good judgment to ensure the appropriate customer outcome• Recipient of Received two (2) 5 keys and a 3 months award for 100% QA monitoring