Elizabeth Haddad Email and Phone Number

Providing all levels of support for the sales organization and external customers during the company's transition and consolidation. Project management of top Fortune 100 enterprise accounts and internal network optimization projects. Projects resulting in multimillion-dollar corporate savings and high customer satisfaction.

Over 20 years of implementation and customer support experience on critical voice and data networks. Emphasis on project management allowing Sprint now T-Mobile customers to rely on world class account support.Throughout my tenue with T-Mobile wireline division job titles have changed but the core of my work sustained solid implementation and customer support. Focused on creating an exceptional customer experience while maintaining corporate pillars.• Responsible for the entire implementation process of all wireline products and services. Product base International Toll Free, Toll Free, SIP, MPLS, DIA, Cloud Connect, Ethernet Wave, along with managed network, and colocation services. • A key member of an account team, partnering with Account Managers, System Engineers, and other internal organizations to achieve account strategies. Working with customers to design and provide service solutions. Conducts and manages internal and customer meetings for planning, accountability measuring progress, and deliverables. Customer main contact for implementation and service. • Project manages product migrations achieving corporate and customers’ objectives. Managed 300 site customer migration from TDM to Ethernet circuits. Manages multiple customers decommissioning of SIP voice services. The migrations included corporate communication, documentation, and reporting of specific data and milestones. Conducted customer status meetings, gathering data, and reporting on progress. • Service Assurance – post installation support to customers. Conducts training on service assurance tools, self-serve inventory, account and hierarchy layout which reduces the customers need for additional assistance once the products are installed.Sr. Customer Service ManagerImplementation ManagerImplementation Project ManagerCustomer Lifecycle ConsultantTechnical Account Consultant

Assisted in the design, implementation, budget, and invoices of all network areas.Responsible for data circuits, determining circuit design, ordering, coordinating installation, configuring and installation of network equipment, and documentation.Network coordination of disaster recovery tests.Provided highest level of network support including documentation and training of Network and System operations staff.Coordinated and accountability of data communication vendors.

Supervised network staff. Responsibilities included: employment promotions, transfers, termination, maintain staffing levels, evaluations, and regulated staffing workflow.Provided all levels of support. Performed problem determination, troubleshooting, and implementation of resolution.

1st and 2nd level problem determination and troubleshooting on all network equipment.Worked closely with vendors, customers, and in-house support staff to provide a high level of support.

Responsible for troubleshooting, escalation, and resolution on a major network.Monitor and test data transmission.Installed software configuration and other communication equipment.

Performed all data processing and troubleshooting tasks for a wholesale food distributor.