Work with existing and new customers to determine service needs, set good quality appointments that benefit the company in multiple branches. Schedule field service appointments based on geographic locations and service base that will ensure reduction in costs and time. Maintain database and schedules to better utilize field services time. Created two email campaigns for potential customers, both print and web ready. Notable Accomplishments:• Created procedures for department to ensure uniformity.• Reduced postage costs for the company by creating and maintaining email brochures.• Created Power Point presentations to be used for training new hires.

Successfully handled heavy call volume, trouble-shooting issues with accounts and internet banking in a timely manner ensuring excellent customer services. Resolved login issues to allow ease of signing in to our mobile banking. Liaison with Department Managers and Deposit Operations to reduce hours, postage and supplies while streamline procedures for return mail. Reduced flyers sent with customer statements. Worked in conjunction with Management and Marketing; therefore reducing costs. Notable Accomplishments:• Implemented online tutorial for Mobile Banking.• Helped bring Casual Fridays to the Operations Building by designing T-Shirts to be worn with Jeans.

Successfully and efficiently scheduled customer pick-ups to ensure timely deliveries as well as quickly resolved any carrier problems to ensure timely resolution, thereby saving money.

Successfully received and validated orders form vendors, reducing costs by catching any shortages before jobs go to production floor. Ensured timely delivery to customers and keep production costs down. Verified and controlled inventory prior to releasing jobs to production.

Order Fulfillment.

Accurately read customers gas meter to ensure billing accuracy.

Planted and evaluated seeds to test the viability of the modified seeds. Accurately set up all seeds for testing along with the correct paper work for each lab. Entered the data for each test conducted into a database to accurately record each sample’s viability. Notable Accomplishments:• Created and implemented a new ISO 9000 document to streamline new testing procedures and cut down errors and time of planting for cold vigor test, thereby saving money in man hour’s due to retesting.

Motivated, and trained employee’s to ensure that they accurately, promptly and safely unload and loaded packages. Successfully exceeded on-time monthly departure goals, as well as communicated safety concerns. Responsible for the proper storage and removal of the non-airworthy containers to ensure they do not make it back into circulation. Trained and Certified employees, properly maintained union employee records, and ensured employee’s payroll was correct. Received recognition on more than one occasion for safety and on-time departures.Notable Accomplishments:• Spearheaded a team for the implementation and training of how to properly identify non-airworthy containers.