• Managing broad range of Administrative, Customer Service and General Office Support for the Restoration and Infrastructure division of the Construction Services business unit• Payroll timesheet preparation for R&I CS field staff• Service high volume customer service reception desk• Prepare meeting agendas and minutes• Planned, managed, and executed the Construction Division's corporate events including off-site training and Employee Appreciation of close to 100 attendees• Developing a Startup Toolkit for Administration Services and Instructional guide to navigate Ceridian Dayforce Time Entry

• Provided a wide range of administrative support to the Canadian Council and Legal team with primary focus to the Vice President and Lead Counsel for overall business needs, complex Microsoft Outlook calendar and Microsoft Teams meeting management, iManage/TeamConnect records management, SAP Concur expense reporting• Collaborated daily with the VP maximizing their productivity and impact with overall business needs, prepared presentation speaker notes for Leadership Message, researched and coordinated background material for Diversity/Inclusion presentation• Effectively managed and handled classified information, maintained confidentiality and data integrity with drafted, edited, and approved corporate documents and correspondence, Precedent Library files, Board Resolutions, Non-Disclosure Agreements ensuring proper regulatory compliance and records management filing systems are attained • Developed a Microsoft PowerPoint Onboarding Toolkit specifically targeted for the Legal Team, delivered final in Adobe format• Created MS OneNote Quick Reference Guides and published as Adobe files on Legal MS Team Channel repository

• Directed end-to-end administration for onboarding over 1,500 new hires at the Canadian Technical Center from 2018-2023, collaborating with Human Resources and various invested stakeholders across the organization establishing strong business relationships by continually fostering company values, core competencies and best practices• Spearheaded the Center's operations from 2021 for a 2 year period, overseeing project management and monitoring the Onboarding and Orientation process, ensuring smooth workflow transitions for new hires, from point of hire in Workday to role integration• Meticulously synchronized timelines and priorities for pre-and-post onboarding tasks, achieving seamless Canada and Global Orientation for five consecutive years• Established and managed a comprehensive MS Excel spreadsheet serving as the primary company-wide database, consistently maintaining strict confidentiality while collecting and tracking sensitive data, audits for accuracy, and proactively identifying and resolving anomalies – informing and sharing updates with respective teams as appropriate • Compiled data and provided various intelligent reports to management • Developed, scheduled and organized the delivery of the Canadian new hire Orientation sessions on-site and virtually• Collaborated with Human Resources to create and design a comprehensive new hire toolkit and provide basic new user training, guidance and general troubleshooting• Effectively implemented several administrative improvement processes and efficiencies to reduce waste of manual processing time of up to 30%, provide a clear user-friendly experience, and a self-serve information resource center• Developed MS Visio workflow process maps for continuous business project improvements – key contributor to 2022 Thrive Initiative New Hire Experience and IT Enhancements resulting in receiving a Making a Difference Recognition & Achievement Award

• Delivered extensive administrative and clerical support to the Director of Infotainment, the Leadership team, and staff of 300+ employees, adapting flexibility to cater to the evolving needs and rapid expansion of the Canadian Technical Center• Accountable to enforce Standard Operating Procedures for Safety as established by OHSA and GM Safety Team • Instated and supported training, development plans and workshops for organization and monitored completion status• Reconfigured working environment from in-person office setting to successfully deliver on a virtual platform in 2020• Conducted research for development of best practices, vetted with Management team and HR prior to implementing• Fulfilled all office related administration i.e.: purchasing, equipment usage, safety and visitor protocols, badge access, meeting room bookings, catering, facilities, contacts, office supplies• Effectively collaborated and communicated with various departments and levels within the organization to research information required to complete tasks as it related to continuous improvement efforts, and strategically looking ahead to remove any potential barriers• Managed various projects: space planning, seating logistics, densification project, coordination of PC upgrades, organize and execute department events and swag items, drive completion of training requirements

• Provided support via SAP Business by Design to the Finance and Accounting team with invoicing, collection calls, expense report audits, intercompany billing, aging reports and managing the cashbox• Managed and supported all aspects of the contracts administration process including drafting contracts, data resourcing, record and file management, and creation of sales and purchase orders• Supported Human Resources with new employee onboarding, company directory and databases, policies, and procedures• Lead the company Social Committee and charitable initiatives for 5 consecutive years including managing the budget, event planning and execution, marketing, and communications resulting in receiving several Giving Back Achievement Awards• Provided exceptional customer service and operations with frontline reception, dealing with public relations boosting the organization’s credibility• Organized all meeting logistics by planning for teleconferencing, booking meeting rooms, catering, preparing agendas and compiling and distributing related background materials as appropriate• Updated and maintained confidential company documentation, files, and templates i.e.: vacation schedules, new hire onboarding package, organizational chart, Customer/Vendor list, contract related templates• Operated and maintained office equipment, order, and purchase of office supplies• Established and maintained effective business relations throughout the company including with US partners• Planned and managed events for over 100 employees such as off-site meetings, trade shows and conferences, company charity drives, corporate team holiday functions and annual BBQ

• Managed all aspects of executive-level business and administrative support by organizing meetings, preparing agendas and presentation materials, meeting minutes, communications, logistics, catering, travel, and expenses• Developed and maintained a detailed understanding of the PM’s commitments, calendar management, current and future projects, and overall company strategies• Established successful business relations within the organization as the exclusive administrator in Canada for the company and led the frontline reception area• Compiled data and provided company reporting utilizing templates and customized charting according to specifications i.e.: Daily Staff Meeting Minutes, Key Performance Indicators, Plant Overview Presentations, Company Business Plan Reporting• Planned, managed, and executed all corporate events including off-site conferences and corporate visits• Managed cost savings initiatives and projects to reduce operating costs for cell phone usage and office supplies• Experienced working in a unionized environment that incorporates the philosophy of lean manufacturing and continuous improvement

• Managed all aspects of client accounts including accurately interpreting data (e.g., marketing trends, consumer behaviours, demographics) • Executed and delivered all client requests for reports, utilizing templates and customized charting according to specifications, presented the data in various intelligent report formats • Key contributor to the design and layout for the development of new report formats and templates• Interacted effectively with account teams and sales associates to determine scope of clients’ requests and created plans to address their issues• Mentored colleagues and trained external department associates• Successfully managed and completed several special projects including facilitating the job fairs

• Led a small team of five in client servicing roles to manage and deliver high-quality reports• Implemented strategies by meeting clients’ objectives for delivery expectations• Mentored and trained new associates in reporting processes and procedures

• Led a test pilot initiative with the objective to move the production of large volume clients into a newly created department• Transitioned over 30 clients into a new sector of the company by efficiently project managing all aspects of client deliverables• Developed a network and transitional team, liaising with various levels within the organization, and consistently met or exceeded timelines for project deliverables

• Executed and delivered all client requests for reports, utilizing templates and customized charting according to specifications• Successfully managed and completed several special projects including facilitating the job fairs• Developed templates and implemented strategies with aggressive client objectives