Elizabeth Head

Elizabeth Head Email and Phone Number

Delivery Manager and Scrum Master @ Allianz Partners
Richmond, VA, US
Elizabeth Head's Location
Greater Richmond Region, United States
Elizabeth Head's Contact Details

Elizabeth Head work email

Elizabeth Head personal email

n/a

Elizabeth Head phone numbers

About Elizabeth Head

Highly motivated, bilingual (French) leader with proven management and teaching experience.

Elizabeth Head's Current Company Details
Allianz Partners

Allianz Partners

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Delivery Manager and Scrum Master
Richmond, VA, US
Employees:
394
Elizabeth Head Work Experience Details
  • Allianz Partners
    Delivery Manager And Scrum Master
    Allianz Partners
    Richmond, Va, Us
  • Allianz Partners
    Delivery Manager/Scrum Master
    Allianz Partners Feb 2023 - Present
    Richmond, Virginia, United States
  • Allianz Partners
    Senior Configuration Expert
    Allianz Partners Aug 2021 - Feb 2023
    Richmond, Virginia, United States
  • Allianz Partners
    Configuration Expert
    Allianz Partners May 2019 - Aug 2021
    Richmond, Virginia
  • Allianz Partners
    Travel Sales Manager
    Allianz Partners Mar 2016 - May 2019
    Richmond, Virginia Area
    • Provided leadership for Travel Sales staff, including strategic direction, reinforcement training, coaching, incentives/recognition, and performance evaluations.• Managed operational aspects of the Travel Sales department, including tracking and analysis of call volumes & close rates, associate performance & development of monthly sales plans to meet revenue targets.• Served as secondary liaison to clients and customers.
  • Allianz Partners
    Financial Services Team Leader
    Allianz Partners Jul 2013 - Mar 2016
    Richmond, Virginia Area
    • Supervised a team of 12-16 customer service direct reports by completing call quality monitors and case audits, providing job performance feedback and reviews, holding individual bi-monthly focus sessions, implementing disciplinary action and performance improvement plans. • Ensured department compliance with client’s Service Level Agreements, quality and productivity goals on daily, weekly and monthly basis.• Resolved escalated situations for customers.
  • Allianz Partners
    Bilingual Service Associate, Financial Services
    Allianz Partners Oct 2012 - Jul 2013
    Richmond, Virginia Area
    • Provided superior telephone customer service to clients in French and English. • Assisted customers on initial call, managed logistics, and completed requests for emergency services including Lost/Stolen Card Reports, Emergency Card Replacements, and Emergency Cash Advances.
  • John Tyler Community College
    Adjunct Professor
    John Tyler Community College Jul 2014 - Jun 2016
    Midlothian, Va
    • Taught 5-week section of Elementary French II in Summer 2014.• Taught Humanities 195- “Medieval French Literature and Culture” in conjunction with leading study abroad trip to Paris and Northern France in Summer 2015.• Taught French 201 in Fall 2015, Fall 2016, French 202 in Spring 2016.
  • Université Paris Est Créteil (Paris12)
    Lecturer
    Université Paris Est Créteil (Paris12) Sep 2010 - Jun 2012
    Créteil Area, France
    • Taught English classes for both English majors and non-English majors.• Helped train new lecturers, coordinated exam writing and curriculum preparation with other lecturers, 2011-2012.• Served as co-organizer and chaperone for a student trip to London, England, for two nights in May 2011.
  • University Of Virginia
    Graduate Teaching Assistant
    University Of Virginia Aug 2004 - May 2010
    Charlottesville, Virginia Area
    • Taught 1-2 sections Elementary and Intermediate French each semester.• Served as Course Chair during four semesters and oversaw two to four other teaching assistants, prepared the syllabus, organized exam writing, and prepared and distributed course activities such as reading and composition topics to other teaching assistants.
  • Université Lumière Lyon 2
    Lecturer
    Université Lumière Lyon 2 Jan 2007 - Jun 2007
    Lyon Area, France
    • Taught beginning and intermediate English for first-year students.• Administered oral exams in the English Department.

Elizabeth Head Skills

French Leadership Customer Service Call Centers Microsoft Office Training Management Team Leadership Research Process Improvement Coaching And Mentoring Team Building Teaching Strategic Planning Coaching Communication Teamwork Language Teaching Quality Assurance Performance Motivation Performance Improvement Microsoft Word Writing Troubleshooting Citrix Xendesktop Public Speaking Insurance Analysis Editing Change Management Higher Education

Elizabeth Head Education Details

Frequently Asked Questions about Elizabeth Head

What company does Elizabeth Head work for?

Elizabeth Head works for Allianz Partners

What is Elizabeth Head's role at the current company?

Elizabeth Head's current role is Delivery Manager and Scrum Master.

What is Elizabeth Head's email address?

Elizabeth Head's email address is eh****@****tcc.edu

What is Elizabeth Head's direct phone number?

Elizabeth Head's direct phone number is +33 1 53 25 *****

What schools did Elizabeth Head attend?

Elizabeth Head attended University Of Virginia, Furman University.

What skills is Elizabeth Head known for?

Elizabeth Head has skills like French, Leadership, Customer Service, Call Centers, Microsoft Office, Training, Management, Team Leadership, Research, Process Improvement, Coaching And Mentoring, Team Building.

Who are Elizabeth Head's colleagues?

Elizabeth Head's colleagues are Virginia Andrianatu, David Eworo, Garima Bansal, Francesco Anania, Habib Kamal, Joshua Felix, Nouran Elgaabary.

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    Associate Professor At University Of Kentucky
    Lexington, Ky
    1
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