Elizabeth Hemmingway Email and Phone Number
A self educator that is honest, funny and creative with an Entrepreneur - Adventurers Spirit. Team Oriented Leader with a successful track record spanning; Corporate Management, Internet Marketing, Branding, On-line Reputation Management, Service & Support Training, Marketing Analysis, Customer Service, Office Management. Technology Experience: • Cloud Systems – SaaS application user• Sales Automation: Salesforce, Hubspot, Zendesk, Calendly• Marketing Automation: Twilio, LinkedIn• Business Tools: JIRA, Microsoft 365, DropBox, WebEx, Techsmith, Camtasia, Snagit, Screencast• Social Media Management• On Premise Applications and Software• Analytics – Data extract for reporting & analysis• Microsoft Office Applications • Business Technology User Experience• Internal user coach for SaaS software• Business liaison to IT• Customer relationship management• Project & case management• Technology Projects Functional Experience• Customer Success – Partnered with customer to solve business challenges & maximize solution value• Customer Management – Experienced user of CRM Platforms for customer service, relationship management, case management and sales related workflows• Business Collaboration – Experienced working with global customers / managers to develop goals, customer success strategies & logistic planning• Logistics – Liaison between sales and the end customer to coordinate inventory preparation, carrier selection, shipping, quality control and customer service• Lead Generation – Experienced user of marketing automation platforms to plan, develop and execute multi channel B2B campaigns• Market Development – Campaigns leveraging digital channels, inside sales & social media for B2B growth plans• Research & Analysis – Market or topic research to develop written communications, including analysis summaries, marketing messages, and video scripts• Product Marketing – Experienced in understanding customer needs, mapping features to create solutions and generating benefit-oriented marketing material• Team Leadership - Growing, training and retaining key producers. Motivating internally to accomplish shared goals, building better process to continue Train, Retain, Grow philosophy.“I am not what I ought to be, I am not what I want to be, I am not what I hope to be in another world; but still I am not what I once used to be, and by the grace of God I am what I am.” -JOHN NEWTON
Brush & Knot
View- Website:
- bacecorp.com
- Employees:
- 20
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Founder And Creative DirectorBrush & KnotCornelius, Nc, Us
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Client Success Manager - National Account ManagerBace, Llc - Baler And Compaction Equipment Aug 2021 - PresentCharlotte Nc• Maintain strong professional relationships with the Management teams of our Corporate Account Clients to foster and support long-term health and growth. • Provides support to clients to ensure efficient operation of the delivery and installation process• Coordinates tasks with appropriate Contracted Installers in their geographic region• Documentation and follow-up of Contractor Installations, including processing of installation photos, S/N and warranty information. • Address Client concerns regarding installation process and escalate if needed• Request and schedule site surveys for equipment installation• Works with Accounting Team to ensure Installers are paid according to work performed• Communicates with Logistics Coordinator for timely shipping of equipment to be installed• Other responsibilities as needed
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Operations ManagerRent Ready Nov 2018 - Jul 2021Charlotte, North CarolinaMaximizer of experience for our partners; Communities and Pros by leveraging my account management skills. Maintain an unparalleled level of service by learning and understanding the needs of our properties and the abilities of our Pros to provide successful services to our Communities. • Create and manage account plans for Properties to maximize customer experience. • Maintain strong professional relationships with each property’s Management team to foster and support long-term stickiness. • Manage on-boarding of new customers and pros. Identifying key success factors required to manage the Customer accounts successfully. Learning the individual skill sets of my pros to best utilize them at properties that are the best match. • Schedule new orders, adjust current orders, and negotiate service needs based on changes in the customer’s schedule to ensure service completion by deadline. • Customer concerns with the quality, timeliness, or detail of the work provided by the Pros. • Excellence in Complaint Resolution and de-escalation of emotional negativity in resolving Customer concerns. • Customer billing issues mastering the knowledge and detail of the current customer billing process. • Update and manage the availability and reliability of Pros. Complaint Resolution and de-escalation of negativity resulting from feedback. • Documentation and follow-up of Pro quality, reliability, and behavior issues to ensure that we pair high-performing Pros with our customers • Analyze Pro payroll issues to deliver timely and data-supported corrections to any Pro’s payroll including bill backs • Place and approve orders with attention to detail with our preferred vendors to ensure the accuracy of material and paint purchasing • Train team of Operations Managers to be able to duplicate my own success in their respective markets. (Team Leader) • Update/ correct Invoices through Sherwin Williams, Home Depot and Lowes• 60% revenue growth in my territory during Covid -
Operations ManagerThe Cleaning Authority Oct 2017 - Nov 2018South Charlotte North CarolinaOperations Manager for Residential Cleaning Services serving the Central and South Charlotte areas. • Answering phones and emails• Addressing customer complements, complaints and damages• Addressing customer requests for schedule changes• Processing all customer payments and follow up on past due balances• Managing the logistics of 15 to 20 teams per day, with 40 to 50 staff, cleaning 60 to 80 customers each day• Managing the work schedule to address customer cancellations and staff absences• Managing the work schedule to address adding new customers, taking customers off the schedule, and customer requested schedule changes• Processing customer payments• Supporting all operational roles• Monitoring and managing ongoing quality and performance of all cleaning staff• Coordinating and conducting quality inspections• Managing and directing activities of the Quality Inspectors -
Customer Relationship Management ManagerTownsquare Interactive Jan 2016 - Mar 2017Charlotte, North Carolina AreaI am a Savvy Digital Marketing Consultant who works alongside your company's marketing team to identify a target market, create a brand image, and create and maintain a marketing campaign for the internet and for digital technologies. I'm passionate about my clients because their business is my business!What is Digital Marketing? Well, that includes social media platforms, web analytics, banner ads, e-mail marketing, and websites. search engine optimization (SEO), display media, and shopping feeds to name a few. • Digital Marketing Project Management • Developing social presence and advocating brands effectively • Daily inbound/ outbound customer communication• Solving Billing Issues, Client Retention, Client referrals • Developing social presence and advocating brands effectively • Coordinate daily events with clients for online promotions• Communicate knowledge of the market and industry trends to clients.• Create, Plan, and Implement Digital Marketing Strategies • Stay current with marketing trends and news, e.g. Google updates/ changes in algorithms • Coordinate warm sales lead pass off; assist with Demos of service as needed • Creation and Proofing of custom websites/ content • Provide fair and effective marketing solutions for small to mid-sized businesses• Maintain more than 250 accounts with less than (10%) industry average churn -
Marketing Operations ManagerRms Hospitality Solutions Sep 2014 - Jan 2016Greater San Diego AreaSoftware Analyst, Integration Specialist, Customer Success Manager, Marketing & Operations Manager - with me, you get it all! • Project Management between US client base, UK, India, and AU offices for Software Specifications• Analyze complex rate charts from clients old PMS to integrate and build rates into our PMS• Perform Full Implementation, Integration & Training of Clients properties, management and staff• Communication with C Level Clients on a day to day basis• Completed onsite Competitive Analysis of PMS Landscape for the US • Created On-boarding Program for new Customer Service, Sales, and Software Development Team • Hiring and training of new Customer Service Agents • Assessing knowledge and scheduling one on one training with staff as needed• Working with team members to create SMART goals quarter to quarter• Coordinate with Sales, Customer Service, and Installation team • Continued Customer Support dealing with day to day concerns and system education.• Proof of Concept with large Multi-Property customers • Statement of Work to include Near, Mid, and Long Specifications• Quality Assurance, User Acceptance Testing, Regression Testing• Created & Proofed Relevant User Targeted Content to attract more clients to RMS. RMS is a global software company producing and supporting SaaS based Online Booking, Point of Sale and Front Office Systems to the world’s hospitality industry.There are over 4,000 Hotels, Motels, RV Parks, Apartments, Colleges and Shopping Centers in 25 countries taking advantage of the unique ability to have online reservations, point of sale, front office system and back office accounting & property management in a single application. -
Operations ManagerHilton World Wide Oct 2013 - Sep 2014San Diego• Oversee guest satisfaction of 340 guest rooms, meeting rooms and several departments • Coordinate daily events with department heads • Guest recovery, creative problem solving, critical thinker • Training, inspiring and motivating staff to exceed expectations • Bring a winning, team player, contagious attitude to work every day • Develop and applies policies and procedures • Clearly communicate company objectives • Diamond Desk, Hilton Honors, Guest Assistance, Central Reservations and TPRS Liaison • Online reservations and guest relations cases (Web Guru) • Quality control of in-house and arriving guest reservations • Consistent exercise of independent judgment and discretion in matters of significance • Process payroll for employees, order newspapers for hotel based on occupancy -
Front Desk ManagerHilton Embassy Suites Nov 2011 - Oct 2013Tampa Fl• Oversaw 360 guest rooms, 9,000 sq ft of meeting space and several departments• 28% increase in Guest Satisfaction and Resolution Scores• Coordinate daily events with department heads• Guest recovery, creative problem solving, critical thinker• Training, inspiring and motivating staff to exceed expectations • Bring a winning, team player, contagious attitude to work every day • Develop and applies policies and procedures• Clearly communicate companies objectives • Liaison between; Diamond Desk, HHonors, Guest Assistance, Central Reservations and TPRS• Online reservations and guest relations cases (Web Guru)• Quality control of in-house and arriving guest reservations• Manages all facets of staff relations: input on hiring, firing, coaching and disciplinary actions. • Consistent exercise of independent judgment and discretion in matters of significance• Process payroll for guest services employees, order newspapers for hotel based on occupancy -
Front Desk ManagerCherry Hill Crowne Plaza Mar 2010 - Nov 2011Cherry Hill Nj• Oversaw 420 guest rooms, 43,000 sq ft of meeting space and several departments• 62% increase in Guest Satisfaction Scores• Designed new policies and procedures to retain the Crowne Plaza Flag• To manage front of the house operations of the hotel ensuring that the highest standard of service and the best possible guest experience is maintained. • Responsible for establishing and maintaining a professional relationship with hotel guests and patrons. • Greeting guests as time permits in the lobby. Handling guest complaints and reviewing compliments. • Ensuring that policies and procedures are complied with. • Reviewing and maintaining room availability, blocks, and special requests. • Working closely with Housekeeping and Engineering in regards to daily operations.• Similar duties as listed under Embassy Suites
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Operations ManagerEl Coronado Resort Mar 2008 - Mar 2010Wildwood Crest• Oversaw guest satisfaction of 123 guest rooms and several departments• Scheduled, trained employees, guest relations, creative problem solved• Travel package production coordination• Processed deposits and credits, audit, group sales and billing • Verified reservation accuracy• Maintained records of daily, monthly, YTD revenue for owners, GM, and bookkeeping • created and monitored new policies and procedures • Coordinated room status with housekeeping and maintenance• Similar duties as listed under Embassy Suites • Trained all hotel staff on RDP software
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Technical SupportComcast Oct 2006 - Dec 2008Cherry Hill• Provided technical support for phone, Internet, sales and billing • Headed the committee to raise funds for the March of Dimes by helping to create the Comcast Cookbook. This resulted in increased awareness and 23% increase in donations• Chosen as "Comcast Ambassador" (out of 3000 employees) coached employees on excellent customer service skills and cross trained employees in other fields.• Scheduled appointments, sales and retention -
Group Sales/ Front Desk AgentBolero Resort And Conference Center Mar 2005 - Oct 2006Wildwood Nj• Handled reservations, cancellations, group reservations, reservation corrections • Guest relations, front desk operations • Data-entry, processed deposits and credits, invoices
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Operations ManagerThe Grand Hotel Mar 2004 - Nov 2005Cape May Nj• Guest relations, creative problem solving• Processed deposits and credits, scheduled employee hours• On-site inspections, coordinated room status with housekeeping and maintenance. • Handled reservations and cancellations, reservation corrections, checked guests in and out
Elizabeth Hemmingway Skills
Elizabeth Hemmingway Education Details
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Hospitality Administration/Management -
Atlantic Cape Community CollegeHospitality Management -
Atlantic Cape Community CollegeBusiness Administration
Frequently Asked Questions about Elizabeth Hemmingway
What company does Elizabeth Hemmingway work for?
Elizabeth Hemmingway works for Brush & Knot
What is Elizabeth Hemmingway's role at the current company?
Elizabeth Hemmingway's current role is Founder and Creative Director.
What schools did Elizabeth Hemmingway attend?
Elizabeth Hemmingway attended Fairleigh Dickinson University, Atlantic Cape Community College, Atlantic Cape Community College.
What skills is Elizabeth Hemmingway known for?
Elizabeth Hemmingway has skills like Hospitality Management, Hospitality, Hospitality Industry, Customer Service, Hotel Management, Revenue Analysis, Customer Satisfaction, Management, Front Office, Catering, Employee Training, Sales.
Who are Elizabeth Hemmingway's colleagues?
Elizabeth Hemmingway's colleagues are Dan Temino, Hykeen Undefined, Cory Czerwinski, Valter Corte, Paul Domanico, Tony Deese, Joua Xiong.
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Elizabeth Hemmingway
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Elizabeth Hemmingway
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Liz Hemmingway
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