- Coordinated schedules for meetings between Owner & Executive Staff. - Booked travel, arranged hotel accommodations, and secured ground transportation for executives.- Compiled data for weekly reports to owner.- Gathered data as needed and created presentations accurately and professionally displaying such data.

- Prepared the dining room before and after shift for inspection of service that night- Maintained detailed knowledge of menu items and ingredients to drive sales- Took orders, presented and explained features, offered information, and made suggestions about the menu- Communicated with the kitchen through POS and verbally to maximize the customer satisfaction- Served a high volume of customers and was entrusted with important clients and large groups

- Provided customer service to assigned policyholders.- Assisted customers with problems, complaints and other issues.- Notified agent of problems occurring from support area and recommended solution.- Processed all P&C endorsements following proper procedures.- Managed Agency Database and processed updates daily.

- Answered phones and addressed customer inquiries professionally and responsibly- Suggested and performed portfolio reviews to improve client relationship- Maintained company website and client database

- Prepared reports, manuals, agendas, and correspondence by obtaining, assembling, and analyzing complex information and data from a wide variety of sources.- Composed routine correspondence and memoranda.- Handled and processed information of a highly confidential and critical nature and ensured information remained confidential.- Conducted special projects as needed such as gathering, analyzing and preparing annual budget materials and reports, and various preparations for senior management meetings.- Experience with systems such as Concur, Carlson Wagonlit Travel, Taleo, e-TES, Pulse Point, Lotus Notes, & Microsoft Office Suite.

- Served guests, prepared checks, and collected payment- Up-sold wines, liquors, and coursed meals with professional appearance and mannerism- Anticipated and fulfilled guest needs and requests- Engaged with and influenced guests' experience

- Managed policies that were in underwriting review.- Submitted supporting documents to insurance providers to rectify any underwriting issues.- Followed-up on policy status after all supporting documents had been submitted.- Advised and trained agents on necessary measures to take to ensure that all new business was complying with Underwriting Guidelines.- Assisted agency development as necessary.