▪ Collaborated on the creation of a cause clothing brand called Commonwealth; created an ecommerce site, launched the brand, and sold uniquely designed graphic t-shirts, hoodies, sweatshirts, and hats.▪ Manages all social media (Facebook, Instagram, and Twitter) business pages; responds to customers, develops written and visual content, and manages marketing campaigns.▪ Ensures all products and production come from fair, safe work environments and that all clothing is WRAP certified; use recycled shipping material to reduce waste and carbon footprint.▪ Donates 12% of net profits to nonprofit organizations; donated to the Covenant House in St. Louis, MO and Toys for Tots.

Working on two main projects with my Co-Founder Douglas Peterson:Creation of a cause clothing brand called Commonwealth - https://www.sharecommonwealth.com/Creation of the Quick Couture iOS and Android application - filed, and received approval, for a fashion recognition software application patent.

▪ Collaborated on the conception and design of the Quick Couture iOS and Android application; filed, and received approval, for a fashion recognition software application patent.▪ Responsible for conducting market research, managing finances, acquiring investors, creating design in Adobe Illustrator, and preparing a business plan.▪ Manage the official development and future release of the application which allows users to take and/or upload pictures of clothing articles that they like in order conduct a search of similar items at the same, or possibly better, price point.

▪ Responsible for onboarding new vendors; managed and grew vendor relationships; accepted new vendors, acquired all vendor information through Smartsheet, performed product tagging, and sent invoices or purchase orders to vendor.▪ Confirmed all vendor information, received products from vendor, added vendor data to product management spreadsheet, (Product ID, vendor handle/name, product title, variant ID, variant SKU, variant barcode/UPC, and inventory available).▪ Managed communications with 80-100 vendors through email or by phone; answered questions, addressed issues, and discussed sales and product updates.▪ Responsible for managing 1,500-2,000 products in 19 different categories such as home wellness, bath & body, beauty, natural foods, supplements & vitamins, and children’s personal care.▪ Performed site merchandising; managed website performance by monitoring discount codes, site and product images, and design banners; created vendor pages and advertised landing pages.▪ Performed inventory management; provided analysis and decision-making regarding markdowns, claims, re-orders, etc.▪ Imported Smartsheet data into Shopify utilizing the Matrixify (Exelify) plugin; exported data to Product Management Spreadsheet; worked with large vendors such as Pursoma, Pleni Naturals, Rasa, SmartyPants Vitamins, and Valentia.▪ Worked in a startup environment for an ecommerce platform that sold all-natural health and wellness products; took on additional tasks and responsibilities as needed to support the startup culture.▪ Supported building a presence for brands, immersed brand goals, and advocated for brands to extend experience to mutual customers.▪ Managed 2 social media channels (Facebook and Instagram); developed and released 2 social media posts per day and managed all social media interactions; coordinated Facebook Live videos and conducted interviews with various brands.

▪ Responsible for processing product returns from start to finish for 10 major customers and 3 large vendors; work directly with customers and vendors providing effective customer service, communications, and support.▪ Receive product return information from Order Managers, contact the appropriate vendor with product information and return reasoning, create a return number in Oracle, and update the customer with the return information.▪ Collaborate closely with Logistics, Shipping, and Order Management Teams; effectively handle and maintain communication with vendors and customers.▪ Utilize Oracle; used functions such as Purchase Order Summary, Quick Order Organizer, Change Organization, Receipts, Returns, and Reservation by Item; frequently perform Return Merchandise Authorizations and data entry.▪ Use SharePoint for product logistics; move products to their appropriate warehouse locations.▪ Use Salesforce to monitor return cases and to communicate with all internal team members.▪ Use Reportal to pull detailed product information for customers and vendors.

▪ Responsible for providing end-to-end management of the orders of 20 Major Accounts, such as Costco and Ross, from intake through delivery; collaborated with 7 team members and 1 direct supervisor to manage orders.▪ Trained 3 new Order Management Representatives on SAP software, customer service, and daily responsibilities and duties; participated in weekly team meetings and voiced concerns, ideas, and problem-solving solutions.▪ Emailed 10 shipping reports, containing 250-750 lines of order details (material style, brand name, costs, units, dates, etc.) per week to Sale Representatives to explain and update representatives on necessary operational information.▪ Managed an average of 200+ emails per day to maintain consistent and strong communication between Sales Representative, Supervisors, team members, and customers.▪ Spearheaded major Customer to Customer deal for Ross which took 3 months to complete; deal entailed 40,000 units being sold; created a spreadsheet for all orders and tracked Caleres recorded orders vs. Ross’ documents/records.▪ Responsible for ownership of customer Key Performance Indicators (KPIs) including Order Fill Rate, On-Time Delivery, Forecast Accuracy, Inventory Turns, and Store Service Levels at Sold to Level.▪ Supported timely, efficient and accurate order generation to deliver key business initiatives such innovation or discontinuances, seasonal items and product order attributes (sizing, increments, material numbers/ names, and colors).▪ Strived to improve forecast accuracy, reduce deductions and returns, manage customer promotion and replenishment inventory and drive productivity-increasing payloads, reducing loose case pick, etc.▪ Used data and account knowledge to identify areas for improvement due to the ever-changing environment of customers and the Caleres organization.

▪ Responsible for providing end-to-end order management of 200+ accounts and 4 major accounts (Orva, Coldwater Creek, and Cambridge) from intake through delivery; collaborated with 5 team members and 1 direct supervisor to manage orders.▪ Trained 4 new Order Management Representatives on SAP software, customer service, and daily responsibilities and duties; participated in weekly team meetings and voiced concerns, ideas, and problem-solving solutions.▪ Emailed 10 shipping reports, containing 75-400 order lines, per week to Sale Representatives to explain and update reps on wholesale orders for territory, notify of any issues, and request them to advise accounts of necessary issues and/or updates.▪ Manually entered in Cambridge’s orders in SAP 2-5 times per week; orders ranged from 100-1000+ order lines hundreds and hundreds; maintained a 2-4-hour phone shift per day to interact and handle customer service, orders, changes, and/or issues.▪ Managed an average of 50-100 emails per day to maintain consistent and strong communication between Sales Representative, Supervisors, team members, and customers.▪ Processed incoming calls and emails from customers and field sales to handle inquiries and complaints, troubleshoot, process orders, recommend products based on need, competitive comparison, initiate Situations and provide technical assistance.▪ Identified, resolved and communicated order-level issues including but not limited to product fulfillment, on-time delivery, customer pick-ups, allocations, and quality holds using available system tools and established processes.▪ Provided proactive communication to Sales, Customers & key Leadership stakeholders to share the status of product availability and action-oriented solutions to return to in-stock.▪ Leveraged all technology and tools available to support accurate, timely order management, recognize trends, assess risk and provide proactive management of customer accounts to reduce potential issues in advance.

▪ Responsible for providing end-to-end management of the orders of 200+ accounts and 2 major accounts (Stitch Fix and Revolve) from intake through delivery; collaborated with 4-6 team members and 1 direct supervisor to manage orders.▪ Responsible for 16 territory maps for the West Independent Accounts Team; managed and updated changes to territory maps 2 times per month so that Sales Representative account information was up-to-date.▪ Emailed 10-20 shipping reports, containing 50-250 order lines, per week to Sale Representatives to explain and update reps on wholesale orders for territory, notify of any issues, and request them to advise accounts of necessary issues and/or updates.▪ Managed an average of 50-200 emails per day to maintain consistent and strong communication between Sales Representative, Supervisors, team members, and customers.▪ Trained 2 new Order Management Representatives on SAP software, customer service, and daily responsibilities and duties; participated in weekly team meetings and voiced concerns, suggested improvements, and identified solutions.▪ Maintained a 2-3-hour phone shift per day to interact and handle customer service, orders, changes, and/or issues.▪ Proactively managed a backlog of assigned open sales orders, ensuring that orders flowed through the order fulfillment cycle quickly and met company revenue targets; updated team’s SharePoint documents as needed.▪ Managed sending on delivery past cancel order and past cancel order reports to Independent Accounts team to ensure smaller account orders were not overlooked.▪ Created Return Authorization (RA) for customers over the phone; helped customers find lost packages and/or figure out where customer orders were.

▪ Responsible for opening and closing the store; ensured store was clean and sanitized before and after each shift.▪ trained all new staff (bakers, frosters, cashiers, and closers) on knowledge of company products, Point of Sales System, providing excellent customer service, communication, and creating a positive guest experience in-person and over the phone.▪ Managed large orders (50-400+ units) for corporations and weddings; instrumental in preparing, baking, frosting, organizing, and packaging cupcakes for pickup while meeting customer deadlines 100% of the time.

▪ Provided a positive customer experience; warmly greeted customers, answered customer questions, and spent as much time as needed to assist them in their purchasing decisions.▪ Created and maintained dressing mannequins, interior and window displays, and made visually appealing trend walls.▪ Restocked the retail store inventory; tagged and censored merchandise before placing on the sales floor.

▪ Secured internship with The Scholarship Foundation of St. Louis' The ScholarShop (closed down operations in 2017).▪ Responsible for designing appealing visual displays and choosing the placement of displays on the sales floor.▪ Developed visual content for the store’s Facebook and Instagram social media accounts.▪ Collected, sorted, and took inventory of clothing donations; restocked the retail floor as needed; assisted guests with questions, learning about sales, finding and selecting items, and processing customer transactions.