Elizabeth Igbe Email & Phone Number

Texas, United States

Mountain View, California, Us

-Deliver technical support through live meetings to top-tier customers.-Conduct troubleshooting of software issues, tailored configuration guidance, and recommended best practices to customers.-Consistently support top-tier customers as the designated account Engineer, and work on building a relationship with the team as a priority, while working to resolve their issues.-Maintain, monitor, and troubleshot applications running on Linux, ensuring all key service metrics are monitored, and raise appropriate alerts.-Support the installation and management of platform-related infrastructure and cluster services in an enterprise environment.-Execute Linux server updates and configuration changes, user and group management, and logging, among others.-Manage support cases to ensure issues are recorded, tracked, and resolved with timely follow-ups and thorough documentation of all the troubleshooting steps in the ticketing system.-Recreate issues and file bug reports with the engineering team and develop test plans and best practices with the QA teams to improve overall software quality and deliver a resolution to customer issues.-Conduct training and onboarding of new hires on technical and soft skills, tools, and product knowledge for readiness.-Produce and maintain system configuration documents.

Mountain View, California, Us

Assist customers in solving problems related to product features, usability, technical issues, and product performance, including participation in all aspects of pre-sale, customer onboarding/development, diagnosing/resolving technical issues, and escalation supportAchieve team targets for response times, service level, and customer satisfaction, as established by the Manager of Customer SupportCollaborate with team members across Technical Services, Customer Success, Product, Marketing, and Engineering as needed to resolve issues and deliver great customer experiences

Little Elm, Tx, Us

Served as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting bothReviewed the customer journey to determine how it’s supported, and used a consultative approach to help clients overcome issues and achieve their goalsFacilitated interaction and workflow among project team members, including third-party service providers, to ensure timely deliverablesCollaborate, problem-solve, and/or strategize with team members on upcoming client meetingsPrepare documentation or visuals of campaign performance for clients; analyze trends in CSAT and NPS scores to identify areas for improvementWork with sales and marketing teams to boost customer referrals and develop case studiesDemonstrated comprehensive problem-solving abilities, excellent verbal and written communication skills, and capable of analytical, decision-making, and critical thinking skills.Developed soft skills that enabled me to support customers and work in a team.Experienced with supporting customers and interacting with other team members remotely daily.Advanced proficiency with other infrastructure technologies across the AWS platform.Proven ability to understand and follow technical documentation and skilled in supporting clients managing resources on AWS Cloud, including installing and configuring servers on Ubuntu, both standalone and clustered.Provided day-to-day support, set up and managed access and security control and maintenance, and investigated and resolved issues.

Katy, Tx, Us

Key responsibilities:Assisted director with all daily tasks according to schedule and priorities, including reviewing financial statements, measuring productivity, discussing goals and achievements, and determining overall success strategy.Provided support for daily activities in all areas including reviewing budgets, leading recruitment, and training efforts, resolving conflicts, scheduling, managing calendars, tracking expenses, and facilitating payroll.Greeted visitors, answered questions, arranged meetings, led tours, and performed other daily customer service tasks to ensure corporate values were upheld and customer needs were met.Managed financial activities together with the director according to quarterly schedules, including reviewing budgets, approving expenses, distributing funds, planning fundraising events, and establishing monetary goals.Performed general office duties daily including reading mail and email, making and receiving phone calls, performing billing, filing documents, managing database systems, and overseeing office activities.Served as acting director when required, including providing signature authority, establishing office protocol, resolving issues with staff or customers, and overseeing programs and activities.Assisted the director with planning, managing, marketing, and directing the program.Worked with the director to ensure all state standards/regulations were met and maintained.Supervised and evaluated teachers, provided mentoring and training to help teachers improve their skills.Worked with the director and teachers to establish, evaluate, and revise the curriculum.