Managed the HR, Safety, and Security departments for 5 warehouses and 7retail storefronts.Overhauled the Utilization of HRIS (Paycom)Full ATS IntegrationCorrective Action WorkflowsOSHA and Non-OSHA Injury and Incident ReportingAttendance and Scheduling module utilizationCertification Management ProgramsDeveloped the companys first Engagement Strategy and supportinginitiativesCarried out quarterly surveys with long and short term goalimplementation plansCreated the Make It Matter, Walk-a-Mile, and Leadership In PathProgramsChampioned DEI initiatives leading to 51% female promotionsReduced turnover by 30%Developed training based on Predictive IndexHeld meetings with mid, senior, and executive level management focusedon self-awareness in leadershipPerformed PI read backs to help deescalate conflictDeveloped PI Job Targets for all elevated rolesCreated Labor Allocation Model and implemented new scheduling strategy atall retail locationsIdentified pertinent KPIsReviewed data sets for daily sales, transaction, items per sale, foot traffic,part-time vs. full-time scheduling, and inventory countsManaged stakeholder expectations while obtaining buy-in across affecteddepartmentsSet weekly hours allotments for part-time and full-time employees tomaximize efficiency and profitabilityPartnered with Operations to identify areas for upskilling and built thefollowing trainingsSafety + Loss Prevention - Level 1 & 2Predictive Index - Level 1 & 2Creating a Sense of Urgency, Goal Setting, and Team Communication,De-escalationCreated and implemented Recruitment strategySourced staffing agency partners and negotiated contractsInternally hired up to 35 people per week to meet fluctuating volume androtating schedulesPartnered with military transition office to utilize unpaid interns

Led efforts to coordinate a company wide Store Manager Leadership Development training for over 350 employees. Obtained Predictive Index certification to facilitate company trainings to focus on team building, effective communication, and mitigating interdepartmental conflict. Instrumental in developing company engagement strategy. Utilized data from company pulse surveys to identify high impact areas of opportunity for operations and corporate staff. Built relationships with refugee placement organizations in all major markets, tapping into an under represented demographic, and creating a vast talent pool.

Recruiting:Hired as the first Recruiter in the company's history, reporting directly to the ownerWorked with managers from all stores and departments to identify staffing needsDeveloped recruitment strategy to attract top talentImplemented ATS, Background Check, and Electronic Onboarding departmental procedure (will full integration)Used aggressive Talent Acquisition strategy to recruit all dealership roles from entry level to C-suite Built and managed recruiting departmentBuilt a relationship with the only RV Tech school in FloridaBuilding an internship with Marion County to provide Level I & II certification to high school juniors and seniors to lead to immediate employment upon high school graduationOut reach to every technical college in the state of Florida to hire graduates from trade programs with applicable skillsCompany Development and Growth:Built and developed aviation department to include, hiring full time pilots, contracting maintenance technicians, sourcing and securing relationship with detailing company, built a pipeline of qualified contractors pilots, sourced and negotiated aviation insurance, initiated CAMP contract, became point contact when the aircraft was down for maintenance, etc. Reported directly to the owner for company projects involving multiple departmentsManaged multiple land and dealership acquisitionsManaged licensing process for new locationsActed as the Corporate Representative for all legal mattersManage relationships with vendors and outside counsel Spearheaded the overhaul of Payroll, HRIS, Benefit, and WC systems; saving the company over $700,000 annually Manage and resolve escalated customer complaintsFunctioned as Chief of StaffMade decisions on behalf of the owner

Built and led a team of remote admissions representatives to enroll students into virtual and in person extracurricular programs. Developed metrics and target conversion rates to reach departmental profitability. Created and delivered new hire training. To include mastery of company technology, building relationships with clients, delivering a pitch, and sales closing.

Developed company recruitment strategy, that included various searching techniques, resume screening, niche talent acquisition, active headhunting, and an efficient interview process. Managed the budget of sourcing platforms to maximize all capabilities at minimal cost. Joined the company as employee 3 and by the time of exit, grew the company to 25 qualified and successful employees. Developed onboarding process that guided the candidate through NMLS course completion and licensing, registry with state board, sales/closing training, and loan management. Created new branch of fiber.mortgage in Georgia. Managed all aspects of company set up. To include, acquiring business license, NMLS license, registered agent, fictions name registration, and leasing new office space to meet state regulation.Provided coaching to ownership and VP level employees to increase employee engagement and facilitate a tight knit culture, with exceptionally low turnover. Laid off Due to Covid-19

Led a sales team of Admissions Representatives that lived between Hawaii and Florida, encompassing every timezone in the United States. Through effective leadership and coaching, my team generated over 2 million dollars in revenue, consistently exceeding goals and leading the company in retention. Developed "outside of the box" closing strategy that identified 8 separate closes in the admission process. This increased my teams conversion rates by 10%. Delivered continuous training, evolving with market changes. Took a holistic approach to recruiting by developing a strong presence in the military community and leveraging a following to staff Admission Representative openings. Conducted pre-screen calls, interviews, and navigated onboarding. Identified, built, and successfully managed national territories outside of my physical location. Used social media to generate leads and attract potential students. Led the company with a 20% over all conversion rate, and a 75% referral conversion rate. Participated in weekly calls with the VP and Senior level leadership to discuss strategy and company goals. Lead team conference calls, focused on content marketing, overcoming objections, program knowledge, and strategies to exceed goals. Specialized in Title IV and military funding, such as Pell Grant, MyCaa, Tuition Assistance, and GI Bill

Developed knowledge of precious gems and diamonds. Consistently exceeded sales goals and led the team to set company records at the Kaneohe Bay location. Hired and managed the team of employees. Created training on sales and closing strategy to achieve goals. Ensure employees were prepared to protect high value merchandise, in cooperation with the security department. Maintained the store schedule, working around military deployments and homecomings, and staffing based on movements of the base.

Providing excellent customer service, by taking phone calls, opening and managing all warranty claims Writing inspection reports and notifying customers of findings and issuing credits for warranty claim paymentOverseeing the process of engine removal, transportation, and replacementPolicy development and Manual Writing