Elizabeth Jacques Email and Phone Number

● Oversee daily operations of Chico and Yuba City Cardiovascular departments and lead a team of 20+ employees including MD's, NP's, Vascular Techs, Nuclear Techs, Echo Techs, MA's, and Paramedics.● Marketing; Target, develop, and strengthen relationships between HVCA and surrounding offices, health systems and communities within 60 mile radius● Enhance operational efficacy by implementing new patient care protocols, increasing patient satisfaction by 100%● Compile and provide weekly, monthly and quarterly reports for the business development with CEO, CFO and COO.● Responsible for Regulatory Compliance in Employment Law, HIPAA, OSHA, MIPS and general business practices

● Management of Chico and Redding offices; overseeing a 15+ team of MD's, MA's, Occupational Therapists and a Billing Department.● Responsible for Human Resource Management, including provider credentialing, payroll and benefit administration, hiring/overseeing training, staff development and evaluation● Financial communication with accounting team, accounts payable, budget development and CFO.● Budgeting, Purchasing and Inventory management● Assisted with creating and implementing physicians curated orthopedic post op after care merchandise

● Efficiently managed, evaluated and settled a caseload of 100+ Complex claim files while determining validity, liability, fraud and abuse● Average age of auto claim was 14 <● Skillfully negotiated settlements with Insureds, claimants’ shops, tow yards and attorneys ● Utilized recorded statements, ordered police reports, completed vehicle damage and scene investigations, reviewed dash cam, CCTV, Ring Camera Footage and obtained witness recollection accounts for Liability determination● Maintained a high customer service rating, returned all voicemails, emails and requests within 24 hours

● Exercised proper judgment and decision making while analyzing 250+ claims exposures, determining validity, liability and appropriately settlement of claims.● Completed property damage estimates utilizing CAS and Mitchell based on direct and virtual assessments● Resolved disagreements with repair shops by negotiating on prices and terms, utilize field appraisers when necessary● Navigated Insureds through small claims process, working closely with attorneys and legal department to assist with court defense.● Mentored new hires through "Wise Owl" program, providing optimal employee retention and success

● Directed administrative operations of 4 twenty-four hour freestanding Emergency Departments and 35+ front office staff.● Facilitated daily operations such as recruiting and training personnel, customer service, medical billing accuracy, ordering and monitoring budget● Coordinated positive interdepartmental collaboration with medical staff and executives by means of monthly board meetings and team building exercises● Review, correct and maintain all protected patient files within onsite Medical Records Filing system using proper HIPAA Guidelines● Provide quarterly overview of facilities performance to Facility Medical Director, Facility Nurse Managers and Chief Financial Officer

● Enhanced patient experience by registering patients accurately, collecting complete and appropriate patient demographics within a Trauma Level 1 emergency department● Insurance eligibility verification, Copay collection and financial education on patient accounts● Coordinated patient admissions through proactive communication and pre-registration with hospital lead personnel ● Trained and mentored new hires to ensure the highest standards of customer service and efficiency● HIPAA, EMTALA and OSHA Compliance

● First point of contact for all patients. Gathered information from patients, processed registration paperwork, and collected payments● Assisted with billing, verifying patients' insurance eligibility and benefits, preparing statements, and submitting claims● Coordinated referrals, setting up appointments and organizing related records● Helped patients by telephone and in-person to resolve various billing and scheduling issues● Relayed messages and transferred records between staff and offices to facilitate effective patient care

● Directed merchandising strategy to achieve memorable product presentation and increase revenue● Supervised inventory control measures and collaborated with purchasing personnel to verify consistent and cost-effective replenishment● Supported employee recruiting, on boarding, and training on company policies, procedures, and service standards● Maintained high store standards in merchandising, security, and visual presentation● Addressed and resolved escalated customer complaints and worked to restore satisfaction.

● Opening and closing of store● Food Prep● Monthly Staff Meetings● Staff Scheduling● Cash and Register Reconciliation● Customer Satisfaction and De-Escalation