Proactively identifying and implementing solutions to address challenges encountered by Guests and Cast Members, aligning with the resort's commitment to exceeding guest expectations. Proficient in analyzing labor reports to substantiate decisions regarding adjustments in working hours, whether shedding or adding. Overseeing the front office operation of a 1008-room property; leading an organization of over 50 cast members, including bell services, and concierge Cast Members, while also… Show more Proactively identifying and implementing solutions to address challenges encountered by Guests and Cast Members, aligning with the resort's commitment to exceeding guest expectations. Proficient in analyzing labor reports to substantiate decisions regarding adjustments in working hours, whether shedding or adding. Overseeing the front office operation of a 1008-room property; leading an organization of over 50 cast members, including bell services, and concierge Cast Members, while also providing assistance to area management. Serving as a subject matter expert for front office operations, collaborating with cross-functional teams to elevate the Guest Experience through all service touchpoints. Collaborating with the leadership team to design and execute initiatives for Cast recognition and wellness, contributing to a culture of appreciation and motivation.Quarterly Award Winner: Confirmation of Excellence – August 2023 Show less

I orchestrated and facilitated on-site visits for potential convention and event hosts, ensuring a tailored and insightful experience that highlighted the resort's offerings and capabilities. By leveraging diverse software applications, I optimized the efficiency of daily operations, ensuring seamless execution of tasks and guest service. Additionally, I collaborated seamlessly with multiple lines of business to meticulously prepare for VIP guest arrivals, demonstrating a commitment to… Show more I orchestrated and facilitated on-site visits for potential convention and event hosts, ensuring a tailored and insightful experience that highlighted the resort's offerings and capabilities. By leveraging diverse software applications, I optimized the efficiency of daily operations, ensuring seamless execution of tasks and guest service. Additionally, I collaborated seamlessly with multiple lines of business to meticulously prepare for VIP guest arrivals, demonstrating a commitment to delivering exceptional service. Show less

In my role, I have played a pivotal part in mentoring new care coordinators during their first eight weeks on the phones, coaching them through their areas for growth and offering strategic guidance post-training, which significantly contributes to the team's ongoing professional development. I establish seamless partnerships with the nursing team to discern and secure optimal care locations based on nurse recommendations, ensuring the delivery of high-quality patient care. With experience in… Show more In my role, I have played a pivotal part in mentoring new care coordinators during their first eight weeks on the phones, coaching them through their areas for growth and offering strategic guidance post-training, which significantly contributes to the team's ongoing professional development. I establish seamless partnerships with the nursing team to discern and secure optimal care locations based on nurse recommendations, ensuring the delivery of high-quality patient care. With experience in an inbound call center, I utilize Workforce Management to efficiently complete work functions. Show less

Demonstrated excellent customer service through maintaining a safe work and guest environment. Create an environment in which the guests feel appreciated and respected. Maintaining the show qualities of the theme park; making sure everything is clean and having a positive attitude. Making sure everything is running in an efficient manner.

Assisting guests throughout the facility.Taking tickets, preparing programs, cleaning the facility for back-to-back events.Helping guests with various needs such as language barriers, mental and physical disabilities. Helping guest who have never visited the area or the facility before at events.

Kept the work environment cleanAssisted guests with admissions/concessions/questionsKept a balanced register