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Leadership Practices:- Be Real, Be Curious- Lead Fearlessly- Adapt and Evolve- Grow Talent- Live with PurposeResponsibilities:- Unique Customer Journey- Provide a unique and genuine customer experience that delights and engages every visitor, shares Lush values, and exceeds customer expectations- Engage staff to maintain the same exceptional experiences for our customers through ongoing training and development- Make decisions from the perspective of… Show more Leadership Practices:- Be Real, Be Curious- Lead Fearlessly- Adapt and Evolve- Grow Talent- Live with PurposeResponsibilities:- Unique Customer Journey- Provide a unique and genuine customer experience that delights and engages every visitor, shares Lush values, and exceeds customer expectations- Engage staff to maintain the same exceptional experiences for our customers through ongoing training and development- Make decisions from the perspective of the optimal customer experienceUnique Staff Journey- Engage staff at every level of the business to ensure they are motivated and building strong customer relationships- Maintain effective staffing with top performing team by actively networking, recruiting, hiring, and succession planning- Consistently demonstrate appreciation and encouragementOperational Excellence- Manage controllable costs and implement behaviors to increase sales and reduce or maintain without compromising the customer experience or Lush standards.- Approach challenges with a ‘make it happen’ mindset and reach out for support when necessary. Align behaviors with company initiatives including processes, communication methods and system implementation. Show less