Elizabeth Kitchen Email & Phone Number

San Bernardino, California, United States

Summary:Drove various initiatives within the call center sales department at Chaparral Motorsports, resulting in notable improvements in sales performance, recruitment processes, employee training, bonus programs, and call center operations.Key Achievements:1. Implemented a salesmanship training program leading to a 6.2% increase in sales within the first month.2. Developed a new interview packet and system for recruitment, adopted as the company standard.3. Introduced a monthly 1-on-1 coaching system for sales representatives, recognized as an effective model by HR.4. Restructured the bonus program to incentivize and motivate sales staff.5. Demonstrated strong leadership in optimizing call center operations, reducing abandoned call rates, and improving efficiency.

San Bernardino, California, United States

Dedicated Purchasing Assistant with a proven track record at Chaparral Motorsports, spearheading strategic initiatives to enhance vendor relations and optimize supply chain operations. Instrumental in overseeing the successful takeover and transformation of our dropship program, implementing stringent rules and regulations for streamlined efficiency.Key Achievements:Vendor Relations: Cultivated and nurtured strong relationships with suppliers, ensuring seamless communication and collaboration.Dropship Program Leadership: Spearheaded the takeover and revitalization of the dropship program, implementing rules and regulations to enhance performance and minimize operational challenges.Inter-departmental Communications: Established effective communication channels between departments, fostering a collaborative environment and ensuring the smooth flow of information.Logistics Optimization: Played a pivotal role in optimizing logistics operations, ensuring the timely and cost-effective delivery of goods.

San Bernardino, California, United States

As the E-Commerce Customer Service Lead at Chaparral Motorsports, I played a pivotal role in navigating the challenges of the COVID shutdown. I successfully reduced the number of outstanding e-commerce tickets across multiple third-party channels. Leveraging my expertise, I created and implemented response templates, ensuring quick, accurate, and streamlined customer interactions. Additionally, I developed and trained guidelines for the team, enhancing efficiency and customer satisfaction.Key Achievements:Ticket Reduction: Significantly reduced outstanding e-commerce tickets during the COVID shutdown period.Response Templates: Created and implemented response templates for efficient communication across all platforms.Guidelines Implementation: Developed and trained guidelines for answering e-commerce tickets, optimizing team performance.

Beaumont, California, United States

Beaumont, California, United States

Beaumont, California, United States