Elizabeth Kooser Email & Phone Number

As Senior Director of Customer Care & Sales Operations at Axogen, I create and implement customer success strategy to help the company grow and thrive by streamlining operations and processes and leading teams that consistently deliver an exceptional customer experience throughout the customer journey. Key aspects of my current role include:• Developing and coaching customer service employees to achieve greater levels of productivity and performance.• Leading teams to book revenue for the entire company and ensure all orders are entered into the system accurately.• Solving problems that could negatively impact customers and the team. • Directing initiatives that have participation and visibility across the organization.• Overseeing advancements in technology, logistics, and inventory management.Every customer service leadership role that I’ve held has prepared me for the next step in my career through expanded experience, professional development, continuous improvement, and technological advancement. At one point in my career, I moved across the country to accept a job with a startup organization, where I held several front-line customer success roles. I onboarded clients, resolved issues as they arose, and built a loyal customer base. This proved to be invaluable experience and subsequently advanced into roles with greater scope of responsibility. I created and led a quality assurance program for 900 customer service representatives that was recognized within the contact center industry, and was invited to speak at conferences within the customer service industry.Maya Angelou said, “My mission in life is not merely to survive but to thrive and to do so with some passion, some compassion, some humor, and some style.” This quote resonates with me.Each day, I strive to promote a culture of collaboration and build an inclusive environment where everyone is excited about the work they do and contributes to the overall success of the company. Contact me at Elizabethkooser@gmail.com to discuss customer care strategy and process mapping, operations leadership, change management, continuous improvement, business development, client relationship management, account management, and workforce planning and development.

Listed skills include Team Leadership, Change Management, Process Improvement, Operations Management, and 16 others.