Under contract with the Department of Children and Family Services (Department), the University of Illinois Urbana-Champaign provides pre-service and in-service training required under Title IV-E for both new and veteran DCFS and Purchase of Service (POS) direct service and supervisory staff who provide direct child welfare service to children and families. Pre-Service training is also offered for adoption workers.Pre-service and in-service training is delivered through classroom (physical and virtual), online on-demand, and a hybrid approach. Pre-service training courses are required for child welfare employee licensure candidates, and 20 clock hours of in-service employee professional development is required of child welfare direct service staff every two years. There are a wide variety of trainings offered through this program that satisfy ongoing state mandates, federal initiatives, and DCFS training goals.• Implements annual outcome-based training plan for knowledge transfer to newly hired and tenured to direct employees and partners who provide child welfare services to children and families• Creates and executes actionable workplans to launch new programs and to refresh prior programs• Utilizes strength-based leadership to transform culture and increased productivity of three program managers and fifteen training and learning facilitators• Analyzes data on an ongoing basis to understand root causals, gaps in performance and areas of improvement.• Collaborates with other training units for consistency and to achieve overarching goals.

Hemsley Fraser is a global learning company experienced in training people all over the globe to successfully execute change initiatives, improved performance, employee morale, and to transform leadership.• Contribute to training strategy & initiatives by executing on training projects and assignments to drive business goals and objectives• Assist and participate in building and maintaining training roadmaps• Formulate training outlines and determine instructional methods based on the training needs and objectives through continuous improvement process• Administered pre and post evaluations to measure knowledge transfer• Provided support for course development efforts, including product research, providing subject matter expertise, exercise development and testing• Delivered classroom and virtual training to a variety of audiences providing• Build relationships with training leaders, SMEs, vendors and third party partners• Coordinate scheduling, tracking, enrolling and reporting of courses• Created and provide reporting for L&D metrics and dashboards as requested• Completed other special projects as assigned

CareerBuilder is a global, end-to-end human capital solutions and technology company focused on helping employers find, hire and manage great talent. Combining advertising, software and services, Strategic Program Management:• Designed, organized, facilitated and delivered learning programs and events including program setup, tracking, curricula development, evaluation and reporting.• Collaborated with business partners and stakeholders to implement best practices and assess training needs on delivery, development and evaluation of learning activities and events, according to organizational and departmental KPIs.• Implemented a continuous improvement process to keep curricula and learning materials updated.• Provided onboarding support for new hires including the delivery of new hire training, tracking of rosters, administrating evaluations and assessments via LMS.• Collaborated with other CareerBuilder training professionals to help organize and deliver ad-hoc learning programs and track them via LMS• Provided post-classroom support for new hires and hiring managers including debriefs and coordinating on-the-job training achieving satisfaction percentages of 94% and above overall.• Participated in the development and delivery of certification programs, assessments, and surveys using LMS.• Organized and share data with leaders to measure the effectiveness of learning programs• Actively delivered training in a classroom and in a virtual setting including organizing and executing impactful learning experiences to our team members. Successfully trained over 50 newly hired sales representatives. Coached new sales representatives through live and self-directed training during their transition to territory to set and run appointments and close deals• Obtained knowledge on CareerBuilder products and services to incorporate understanding into new hire and tenured team member learning opportunities

Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.• Coach select account executives quarterly to eliminate gap performances using SMART goals and a variety of coaching methods. Achieved 100% participation and YoY growth consistently.• Create and implement incentives and contests to motivate account executives to execute newly acquired skills and knowledge• Create and implement call campaigns to generate opportunities. Increased pipeline revenue• Build strong partnerships with the VAR sales management(PCM/Insight/CDW) to deliver sales objectives by creating specific training development plans for the regions internal and external sales teams. Drive those training plans into the complete sales organization, working closely with the sales management team.• Responsible for the delivery of sales training; new hire selling skills for inside salespeople, account planning, acceleration training and entry level technical training. Conduct training in the classroom as well as through conference calls providing on-going consultation and coaching on selling and soft skills.• Engage with the sales leaders, business unit leaders, marketing and global sales training to ensure the coordination, organization and deployment of the required training for the sales teams including: product trainings and vendor led trainings. Assessed performance gaps, conduct needs analysis and prioritize learning and development efforts.• Conduct effectiveness performance reviews against KPIs and maintain records of training to provide accurate information

Avaya Inc. is an American multinational technology company specializing in Internet telephony, wireless data communications, customer relationship management software, and provides business communication solutions for customer and team engagement. • Lead, train and coach 85 Avaya Mid-Market and Enterprise Business Partners in selling Customer and Team Engagement Solutions through sales enablement program management.• Develop and maintain relationships with clients, leaders and stakeholders. Assess needs to provide solutions and align value and mission statements for collaboration.• Analyze data to discover gaps in performance and build quarterly marketing plans/roadmaps and annual business plans to close those performance gaps resulting in 9 strategic partners increasing revenues by 9%.• Manage/drive multi-million-dollar pipeline (5M+) & create strategies and increase YoY sales by 17%• Generated software and hardware sales specializing in the healthcare industry

Xerox Corporation is an American global corporation that sells document solutions and services, and document technology products in more than 160 countries.• Developed consistent long-term partnerships to ensure mutual success and value realization• Established strong customer relationships based on knowledge of customer’s business, requirements and commitment to value. Actively understood each customer’s technology footprint, strategic growth plans, technology strategy and competitive landscape• Maintained an active sales pipeline and achieved revenue plan. Closed sales opportunities• Advocated for client issues, including timely resolution and the identification of remediation opportunities. Owned client relationship as a strategic partner, advocate, trusted advisor • Strong project management background, including schedule, scope, issue and risk management experience, change management, strategic planning and analysis• Demonstrated diplomatic communication skills: ability to communicate effectively with all colleagues as well as with all levels of client organizations • Proven record of ability to learn new products and technologies quickly• Delivered 11 % revenue increase by assessing needs, workflow solutions, cloud back up recovery solutions• Implemented CRM and leveraged it for coaching, collaboration and communication

• Collaborated with partners and the National Learning Manager to determine needs and deliver programs, processes and tools that develop talent to address the needs. It will be critical to bring efficient delivery methods to the business to maximize the limited budget.• Partnered with subject matter experts to ensure that programs are business-specific, technically sound, and offer the processes and tools to offer learners the information they need to manage our business and be aligned with objectives and values.• Assisted with setting the overall learning strategy and develop/deploy the corresponding learning curriculum for all levels of sales professionals.• Oversaw the implementation of an evaluation and metrics strategy, along with necessary tracking of learning, progression and cost.• Partnered with learning and design professionals to develop and facilitate the sales training and development strategies ,playbooks ,programs and curriculum. Facilitated face to face and virtual training courses.

• Developed Agent Office Specialist in the Central Region from the ground up.• Provided strategic guidance a team of 50 channel office specialists to overachieve annual budget of 43 million dollars• Turned analytics into insights: lead and evolve analytical reporting for the team’s key platforms; providing insights to Agent Office Specialist and channel partners to push programs forward.• Owned the monthly and quarterly team reporting, ensuring coordination across the channel team; • Owned select channel marketing programs and/or platforms, developed strategic pricing and marketing programs • Collaborated across multiple stakeholders (internal and external) to optimize the return on investment of channel programs and platforms for a variety of channels and regions• Led the coordination of regional channel partners in the strategy and planning and execution of the Agent Office Specialist team.

• Mentored and coached approximately 112 sales representatives to consistently exceed quota annually.• Provided staffing and training to 80 Xerox Partners and 278 partner employees within the Eastern Entity on an annual basis.• Managed product sales strategies, retention/productivity of newly trained reps for 9 months following assignment to field through the Transition to Territory Mentoring Program. Increased sales by 2X order rate.• Improved retention by 36% and increased order rate by 54% through focused training initiatives that reduced sales agent turnover by 20%.• On boarded 10% of Eastern Region’s new agencies successfully through a project management process.• Provided Talent Acquisition Services and achieved 14 % Year over Year Growth in Recruitment of agent sales reps• Provided ongoing feedback on sales representatives to identify talent pool and backfill strategies.• Subject Matter Expert on current trends and future sales opportunities for sales team optimization.