Sold gift merchandise to graduate families and friends at over 25 universities, with the largest commencement floral and apparel retailer in North AmericaDelivered product recommendation to an average of 250 – 500 customers per day that contributed to additional sales revenue, achieving above the sales benchmark at 95% of locationsImplemented strategic merchandise displays and promotional tactics that maximized purchases Led a trip at Valparaiso University and managed a team

Confirmed the beverage cart was stocked, cleaned and organized before starting rounds around the courseMaintaining quality and high standards of the Club Crop private establishmentPracticed proper golf etiquette while delivering service to members of the club

Conducted inventory counts and balanced register during store open and close hours for sales trackingAdministered on average 250 – 450 sales transactions per dayContributed to sales goals by upselling products and delivering exceptional customer service Responsible for creating social media account and posts to get brand exposure to college campus and community

Led the customer service and accommodations for all guests, increasing sentiment and brand reputationPromoted brand retail sales through marketing and communication approaches with all guestsDemonstrated proficiencies in telephone and front-desk reception within a high-volume environment

Managed the portfolio of over 1,200 members through participation tracking and membership statusDirected daily operations including facility tours, reservations, and communications with current and aspiring customersHandled sales transactions for all membership and facility access

Responded to communication and sales inquiries for Red Bird athletic tickets to sports games on campusAccessed online database for ticket information and availability and assisted customers to complete a saleProvided real-time support and service to assist customers with issues