Elizabeth Laterne Email & Phone Number

Hamilton, Ontario

I am responsible for providing mentorship and professional development sessions to a group of 15 student leaders on campus. My main priorities are helping them be comfortable in their roles and giving them the personal and professional development they need to strengthen their workplace readiness skills. I plan and deliver content that is job-focused for all of the students on a bi-weekly basis. All of the PASS leaders that I am supporting are themselves supporting students in various first year Math courses at the College. Workshop topics:-Outlook tips and tricks for professional email-dealing with difficult students-academic honesty, boundaries with students and faculty-how to counter "math anxiety" and build students' self-esteem-session planning (regular and exam review)

Hamilton, Ontario

PASS (Peer Assisted Study Sessions) Leaders facilitate learning for first year students in Engineering or Business Math at Mohawk College.In my role, I facilitated 3 weekly sessions for students to help them with their Electrical Engineering Math 1 course. I attended lectures each week, doing short (under 2 minute) presentations about the program at the start of each lecture. In addition to helping the students improve their math skills on confidence a large part of the job is to be a good role model to new students to the College. Setting a good example by being in class, paying attention and taking notes, and providing them with advice and tips on how to be a successful student.

I was originally hired to provide the department with a quick inventory of all of the project documentation for the buildings and renovations completed on Mohawk College property since the original buildings were built. After some discussion and a better understanding of the actual scope of the project I was able to move forward with a more functional Access database that functions like a library database where items can be search based on multiple criteria ranging form the name of the project, to the contractors who were involved, to the room numbers that were renovated/built. One of the bonus functions, not included in the original scope, is to include links to digital files for each project on the database itself.Before my contract ended I was able to complete the database as well as a User Guide for future students working in this role. This has enabled the student who followed me in this role to quickly transition into the role and focus their attention on digitizing the project documentation for the various build/renovation projects.

Kincardine, Ontario, Canada

•Ensure Superheat QA Program compliance•Documentation Control: Verify compliance and accuracy of nuclear records, interpret client supports•Data Entry: Use SharePoint database and Microsoft Excel/Office to enter weld logs into system•Production Planner: Work with Planning Department, Regional staff, and staff in the field to ensure daily/weekly Production Planner values are accurate and built correctly. Update Execution Plans as necessary

Kincardine, Ontario, Canada

•Record Management: responsible for document control support within corporate standards•Asset Management: tracking movement of company assets between field offices and client sites•Database Maintenance: updating and maintaining database of client files

• Managed database and provide prioritized technical support to users• Completed complex internet searches for executive level candidates for talent management firm• Bookkeeping: tracking invoices and expenses using QuickBooks, submitting invoices to clients and confirming payment receipt

Markham, Ontario

• Reporting: created several daily/weekly/monthly reports, delivered reports to multiple levels of management in several departments. Reports were used to determine costs, income, status of contractual requirements and customer service response times.• Scheduling: scheduled a team of 8 field auditors located throughout Ontario. Used schedule to ensure 100% service level compliance and spaced visits to maximize efficiency of routes• Workflow establishment: created workflows and processes to streamline departmental responsibilities and ensure contractual requirements were met. Created a manual and provided training and support to ensure workflow was consistent between all team members.• Interdepartmental communication: communicated with other departments to coordinate services, shared new ideas, established new processes, modified current processes• Meetings: scheduled meetings, took minutes, distributed agendas, sent reminder notes regarding action items. In addition the VP repeatedly requested my attendance at meetings outside of my department and job scope. • Customer Service and Technical Support: provided customer service and technical support to customers over the phone and via remote control software. Consistently achieved monthly call review rating between 90 and 100%. Call review ratings were based on: accuracy of information, clarity of call, and excellence of customer service.• Managed competing priorities: Balanced internal support, external support and my own responsibilities to complete tasks on time.

Thornhill, Ontario

• Assisted young man with physical disabilities and developmental delay with feeding, dressing, personal hygiene, and other daily tasks• Provided enriching and stimulating entertainment• Light housekeeping duties as required

Richmond Hill, Ontario

• Cashier duties: worked cash register position including sales, refunds/exchanges/returns, and cash register balances at the beginning and end of every day• Provided daily care to all animals available for sale

Hamilton, Ontario

• Basic accounting tasks: assisted with managing the University Health Insurance Plan for approximately 2,000 international students, including monthly reconciliation with the insurance company• Trained new staff on office roles and duties, created user manual outlining instructions for regular tasks• Co-organized International Orientation Week 2010, including 10 days of orientation sessions and social events for international, exchange and local students returned from exchange

Richmond Hill, Ontario

• Prepared and delivered lessons• Assigned and corrected homework for all levels of students• Helped organize social and community heritage activities for the class and school

Vaughan, Ontario

• Supervised crew of 22 ride operators• Provided training and mentoring to team• Completed staff performance reviews, issued regular feedback and corrective action as required• Completed weekly schedule with minimum staffing requirements and budgetary constraints

Electrical Engineering Technology, Electrical, Electronic And Communications Engineering Technology/Technician

Bachelor’S Degree, Humanities

Certificate, Project Management, Introduction To Project Management Certificate

Completed 4 courses in: Project Management Fundamentals Project Management Applications Total Quality Fundamentals High Speed Project.