- Cultivate strategic program growth and enhancement through focused Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) for a $3.2BB scholarship program.- Deliver expert guidance on annual legislative policy decisions and requirements governing the scholarship program impacting over 430,000 students in the state of Florida.- Organize and lead a cross-functional support team of 50 individuals, focused on departmental alignment to ensure the scholarship program's efficient operation.- Monthly analysis of program data to discern opportunities for process and policy improvement, customer service enhancements, and operational efficiency.- Provide adept management, guidance, and professional development to the Assistant Program Director and Program Coordinator.

- Developed a comprehensive, strategic project plan to facilitate organizational change to seamlessly lead stakeholders through transformative initiatives for four billion-dollar programs.- Effectively documented and managed alterations to processes, systems, and technologies in conjunction with program enhancements.- Played a pivotal role in ensuring project alignment with organizational priorities, timely completion, and ultimate customer satisfaction.

- Oversaw multimillion-dollar portfolio of projects aimed at enhancing the presence and overall experience of the Wells Fargo enterprise:- Spearheaded COVID response in U.S. branches, ensuring the elevation of both employee and customer health and safety across the entire enterprise comprising 5000 sites.- Managed the signage program, meticulously ensuring compliance with city codes and lease requirements, enhancing brand expression across an annual average of 75 sites. - Coordinated and directed multiple vendors to update retail branches with elevated branding and marketing fixtures, spanning 2000 branches and totaling $35 million.- Initiated and facilitated strategic conversations with partners and stakeholders to pinpoint opportunities for process improvement across the spectrum of programs and projects.- Developed and updated weekly reporting utilized by C-suite and cross-functional stakeholders, providing insights into the progress and status of all department programs and projects.

- Crafted exterior enhancement booklets tailored for over 300 retail banks across the U.S., for an annual project totaling $6MM per year. - Formulated process maps and guidelines to streamline project tracking, risk mitigation, and implementation of new standards to foster collaboration with internal and external stakeholders.- Developed standards and templates for multiple Change Controls, enhancing efficiency in the change management process.

- Collaborated closely with the business to formulate and execute transition plans, incorporating ongoing success measures to ensure the sustained success of change initiatives. - Accountable for analyzing present-state, developing future-state, and facilitating implementation of new processes and standards while utilizing monitoring and control mechanisms.- Developed a comprehensive RACI matrix capturing all business partners tasks, level of responsibility and point of contacts.

- Create and maintain project tracking spreadsheet for all new and renovated retail banks across the US; annual average of 70 sites- Develop standards and templates for several Change Controls- Work with third party vendors to create and establish new product standards used across all US retail banking sites- Assemble and publish exterior enhancement booklets for 119 retail banks across the US- Serve as lead Quality Assessment validation for edits and modifications to construction documents- Engage with organization partners and external vendors to ensure accuracy and consistency in scheduled presentation packages- Create email templates for use with both partners and vendors to ensure uniformity and clarity in communication- Develop process maps and forms for pilot store tracking, error resolution and implementation of new standards- Design New Standard Item presentations for executive team

- Supported Annual Enrollment for National Wellness Program of over 250K+ employees, working closely with executive stakeholders and key vendor partners.- Developed communication templates to maintain the highest level of corporate brand and image in vendor messaging for internal wellness programs.- Owned Quality Assurance validation process for all US communications; ensuring deliveries were timely and groupings were accurate.

A pool manager is responsible for running the daily operations of a pool facility. The primary responsibility of a pool manager is supervising the safety of the pool patrons. In addition to the primary responsibility, the duties of the manager include: supervising lifeguards, scheduling lifeguards, checking and balancing chemicals, ensuring pool equipment is in good repair, enforcing pool facility rules, completing daily report forms, organizing pool events, supervising swim lessons, and creating an overall safe and enjoyable environment for the pool patrons. All managers must have a current American Red Cross certification in lifeguarding, CPR and first aid.