Scheduling according to our budget for each month, as well as manage and track all expenses of the Office . Oversee and arrange all group room block and VIP requests as well as correspond with all guests and VIPs as needed. Cultivate new relationships to bring clients back as well as nurture the existing relationships with our frequent and VIP guests through excellent serviceCoordinate the reengineering of the training process of the Front Office including standardizing all desk procedures and rewriting the training manualSuccessfully raised the average daily rate, the revenue per available room and the overall gross income recieved from rooms booked. Oversee management of operating departments in conjunction with the department manager and the general manager; including the management of each departments scheduling needs.Creation of new menus for the Dining Room Creation of new packages for the HotelCreation and implementation of advertisements as well as oversee any photo shoots, video shoots and interviews for publications.Manage donation requests

Operational and Brand ManagerIn charge of all visual updates for the storeResponsible for taking the team conference call weekly and relaying all pertinent information to the store manager and floor managers.Direction of floor managers and sales associates to maximize profitsScheduling according to budget and staffing needsTraining of new associatesScout and Train management StaffRun Payroll WeeklyAudit the store's sales versus weekly, monthly and quarterly sales goals.Hotel Capstone

Contract and manage group room blocksManage requests made by clients and enter rooming lists upon receiptCorrespond with and entertain clientelle to promote the hotel and gain new businessNurturing relationships between VIP's and the hotel to ensure guest satisfaction and future businessDelegation of amenitiesCreation and implementation of new marketing techniques under the management of the Sales & Catering DirectorThe Four Points by Sheraton Tuscaloosa Capstone

Fostering the relationship built with clients through excellent serviceUse the property management system to benefit the guests by ensuring a smooth and quick check-in, check-out and management of the guests requests and needsTaking responsibility for all guests requests and complaints and seeing each item through to the guests' satisfactionUsing proper etiquette to successfully coordinate guests' travel arrangements and any amenities requested.

Fostering the relationship built with clients through excellent serviceUse the property management system to benefit the guests by ensuring a smooth and quick check-in, check-out and management of the guests requests and needsTaking responsibility for all guests requests and complaints and seeing each item through to the guests' satisfactionUsing proper etiquette to successfully coordinate guests' travel arrangements and any amenities requested. Hostessing in the award winning English Room restaurant in the evening; maximizing the guest experience by personalizing each guests's stay and visit to the English Room. Weiss, Sugar, Dvorak, and Dusek

Communicating with clients through the use of the phone, e-mail and the postal service. Typing proposals and preparing tax documentsDelivering confidential information to clients