Elizabeth Lopes, Qpa, Qkc, Qka, Tgpc Email & Phone Number

Indianapolis, Indiana Area

-Assist clients with their day to day administration of their 401(k), 403(b), 401(a), or 457 retirement plan. - Work with internal departments to facilitate changes, route tickets, and assist with research and issue resolution. -Assist clients with regulatory items such as the Census, Form 5500, Annual Reporting, and Non-discrimination testing-Maintain current knowledge of industry standards surrounding legislation, and regulatory changes

Manchester, Nh

-Responsible for creating purchase orders, ordering supplies, reconciling orders and inventory against inventory system - SAP-Maintained supply and forecasted needs for on hand inventory of rubber, silicone, and packaging material-Reconciled inventory counts with the local warehouse-Ordered and tracked internal services and goods for the maintenance and tooling department

Manchester, Nh

-Process, manage, and track weekly/monthly payroll for hourly and salary associates.-Handled HR policy and benefit inquires from employees and management. Established company rules and regulations with HR controlled documents.-Practiced applied knowledge of state and federal labor and payroll laws to ensure compliance.-Responsible for management of temp staffing service for recruiting, interviews, and onboarding as well as direct hiring for the company.

Manchester, Nh

-Responsible for managing temporary employees onsite at the client's location (Freudenberg in NH)-Handled HR issues, payroll, and performance tracking for employees on a daily basis.-Managed not only employee engagement but the client relationship as well. Met weekly with floor managers of the client to discuss quality of our employees and identify any areas for improvement. -Tracked temp to hire conversions on a monthly basis and responded to any trends in either direction.

Albuquerque, New Mexico Area

-Led a virtual team for two clients in Pension or Defined Benefits. This consisted of calculation teams, customer service, employee resolution, and the employee escalation team. - Responsible for written and verbal communication with established client contacts on a daily basis. Also responsible for traveling quarterly for the clients Quarterly Service Review. -Point of contact for escalations both from a participant as well as the client side. Leveraged contacts across product lines and departments to resolve issues and deal with escalations. Also was established as a Project Lead on several internal projects for clients. -Functioned as an analyst as well to identify participant populations through queries with Hyperion and Microsoft Access. Delivered customized ad-hoc reports when requested from the client.

Albuquerque, New Mexico Area

-Subject matter expert for the administration of pension benefits in Defined Benefits. -Filled in as manager coverage when department managers were out. Handled phone escalations from participants on the phones. -Consistently leveraged relationships and contacts in operations to influence the timely resolution of customer issues. -Created a continuing eduction program to help new and tenured Defined Benefit associates learn from commonly asked participant questions and quality misses. Also functioned as an associate trainer in August 2011.

Albuquerque, Nm

-Provided customer service and support for HR and payroll-related inquiries from employees and managers of our clients. -Consistently maintained a high level of performance statistics and customer satisfaction.-Trained in Oracle-based payroll database to make certain changes or submit tickets for issue resolution. Also walked employees and managers through HR-related systems such as Taleo and eWorkplace.-Assisted with questions from employees and managers about the Learning Management System and assisting with any issues regarding completion certificates.