• Create and facilitate 1-3 hour in-person workshops and webinars in all areas of professional development, including: o Cultural Intelligenceo Unconscious Biaso Conflict Managemento Customer Serviceo Effective Communicationo Delivering Feedbacko Leadership Developmento Navigating Changeo Time Managemento Effective Interviewing o Microsoft Excel and PowerPoint • Create support materials and deliver training to multiple audience groups, including administrative, clerical and trade employees, faculty, and students• Manage delivery and progress of annual NY state mandated sexual harassment training to over 2,400 employees• Developed Wellness at Work program to campus employees, including “lunch and learn” programs and “campus fitness walks”• Maintain employee training records and create reports, as needed• Coordinate training with vendors, including all aspects of scheduling, site preparation, budget, and promotion • Facilitate twice monthly new hire orientations• Organize twice annual community blood drives, averaging 225-300 pints per drive

Provide lifestyle coaching and health supportive cooking instruction to individuals seeking to take back their health and live with optimal energy and vitality.

• Coordinated and delivered regionally required training classes• Scheduled, organized and conducted new hire orientations• Worked with store and team leadership to assess needs and develop training• Ensure appropriate supplies, packets, and refreshments for training• Organized and conducted “Lunch with Leadership” to foster team member development and satisfaction• Maintained team member training records and conducted training audits

• Met with all levels of the organization to understand their business processes and work-flow challenges and worked with them to design solutions• Trained employees to work with new software systems• Part of taskforce designed to move 50+ sales team from a custom-built customer relationship management tool to a robust system to support multi-departmental needs• Provided customer service for employees with “Level 1” IT requests

• Wrote and conducted surveys with internal and external customers• Streamlined and automated cross functional research needs, saving $25,000 annually• Coordinated all phases of focus group exercises, including posting ads, screening and recruiting respondents, and moderating sessions• Wrote reports and presented research findings to all levels of management• Wrote regular column in internal company newsletter• Handled and prioritized multiple research projects with little supervision