As an experienced and driven Operations Leader, I am committed to inspiring productivity and guiding decision-making to achieve organizational success. I excel in fostering clear, effective communication across staff, management, and stakeholders, ensuring that everyone is aligned with key objectives. With a focus on analytical thinking and strong problem-solving skills, I take pride in identifying challenges and implementing practical, data-driven solutions.Time management and prioritization are at the core of my approach, enabling me to meet deadlines and juggle multiple tasks efficiently. I'm adaptable to the ever-evolving business landscape, confident in making high-pressure decisions that deliver results. A collaborative leader by nature, I am skilled in conflict resolution and cross-functional teamwork, ensuring that business goals are met with synergy and precision.Known for my attention to detail, I maintain high standards of accuracy, quality, and compliance, all while delegating effectively to optimize team performance. My goal is to continuously drive efficiency and excellence in every operational function I oversee. SKILLS & PROFICIENCIES: Operational Management | Project Management | Financial Management | Change Management | Risk Management | Quality Control | Regulatory Compliance | Timeline Management | Process Improvement | Team Development | Cross-functional Collaboration | Data Analysis | Team Leadership | Performance Measurement | Oral and Written Communication | Problem-Solving | KPI Development | Salesforce | ZoomInfo | Oracle | |Seismic | Hyperion | Tableau | Google | Slack | Microsoft Office Suite
Director Of Operations, Director Of Compensation, Sr. Operations Manager
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Director Of OperationsDirector Of Operations, Director Of Compensation, Sr. Operations Manager Sep 2024 - PresentUnited StatesOperations Manager seeking Director of Operations, Director of Compensation, or Senior Operations Manager roles. Recent Accomplishments: -Created a Win Strategy Process: Developed a structured win strategy for the sales organization, aligning key stakeholders, sales reps, and SMEs to optimize deal success. This approach resulted in improved collaboration and better-prepared proposal presentations.-Created Sales-to-Service Process: Designed and implemented a new sales-to-service process, improving handoffs between teams and enhancing client onboarding efficiency by reducing service delivery time.-Developed New Proposal Process & Design: Created a streamlined sales proposal process along with an updated, visually appealing proposal design, leading to faster turnaround times.-Led Salesforce Improvement Project: Spearheaded a major Salesforce improvement initiative, updating the existing instance and increasing user adoption to 96%. This included system optimizations and enhanced functionality for the sales team.-Salesforce Reporting & KPI Tracking: Developed and integrated a Salesforce process for tracking metrics and KPIs, improving visibility into team performance and enabling data-driven decision-making.
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Sales Operations ManagerHomestead Smart Health Plans Apr 2022 - Sep 2024Philadelphia, Pennsylvania, United StatesLed Sales Operations and sales team, streamlining sales processes, and managing data analytics to drive performance and strategic decision-making. Focused on enhancing cross-functional collaboration and delivering actionable insights to support sales growth and client satisfaction.-Facilitated key trend identification sessions and stakeholder training sessions to ensure understanding and alignment across the organization. -Implemented streamlined workflows and automation tools, resulting in a 30% increase in team productivity and a 25% reduction in processing time over a two-year period, enhancing overall operational efficiency and accuracy where no prior processes existed. -Produced and reviewed actionable sales reporting, including sales performance metrics, pipeline analysis, and forecasting accuracy, to inform strategic planning and decision-making.-Streamlined the RFP process, reducing turnaround time by 20%, and improved proposal win rates by 6%. -
Sales Operations ManagerNew York Life Insurance Company Jan 2021 - Apr 2022Philadelphia, Pennsylvania, United StatesLed the Compensation team, driving operational efficiency and accuracy in broker compensation distribution. Focused on optimizing processes, ensuring compliance, and delivering data-driven insights to support strategic decision-making and sales success. -Managed the acquisition of Cigna Group Insurance and supervised the Supplemental Producer Compensation team, ensuring seamless integration and achieving a 98% alignment rate with organizational goals and objectives.-Oversaw the administration of payments, implementing process improvements that reduced payment processing time by 15% and enhanced accuracy, leading to a 10% increase in customer satisfaction.-Collaborated closely with IT teams on system improvements and integrations, leveraging technology to enhance data management, reporting, and overall operational efficiency by 20%. -
Sales Operations ManagerCigna Aug 2020 - Jan 2021Philadelphia, Pennsylvania, United StatesLed the Producer Compensation team, ensuring efficiency and effectiveness of the Sales teams resources and systems while creating and maintaining the operations of several supplemental compensation budgets.-Oversaw the administration of payments, implementing process improvements that reduced payment processing time by 15% and enhanced accuracy, leading to a 10% increase in customer satisfaction.-Collaborated closely with IT teams on system improvements and integrations, leveraging technology to enhance data management, reporting, and overall operational efficiency by 20%. -
Business Project Sr. AnalystCigna Aug 2014 - Aug 2020Philadelphia, Pennsylvania, United StatesSupported the Compensation team by ensuring accurate broker compensation distribution. Provided data-driven analysis, optimized processes, and contributed to strategic decision-making to improve sales performance and operational efficiency.-Directed bonus programs and broker development initiatives in the Southeast & West Region, driving engagement and enhancing performance among key stakeholders.-Maintained data integrity in producer databases, conducting competitor analysis to identify opportunities for improvement and ensure market competitiveness.-Collaborated with the Compliance team to address producer data issues, ensuring 100% adherence to regulatory requirements and industry standards, which reduced compliance-related discrepancies by 10%.-Collected best practices from sales teams and presented actionable insights to VPs & Directors, resulting in a 25% increase in reporting efficiency and providing valuable data for strategic decision-making.
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Compliance Senior AssociateCigna Apr 2012 - Aug 2014Bloomfield,CtSupported the Compliance team developing and enforcing compliance policies, conducting audits, and ensuring adherence to regulatory standards. Provided guidance on compliance issues, monitored regulatory changes, and collaborated with teams to mitigate risks and maintain a compliant business environment.-Ensured 100% compliance adherence to industry standards and regulations which contributed to a 15% reduction in violations.-Conducted audits and assessments to identify non-compliance implementing corrective actions to mitigate risks and enhance regulatory adherence.-Provided guidance and training to staff on compliance matters, resulting in a 95% completion rate of training programs fostering a culture of compliance across the organization.-Monitored regulatory changes in the healthcare industry, advising management on potential impacts and necessary adjustments to company policies.-Investigated and resolved 100% of complaints and allegations of non-compliance within designated timeframes, improving response efficiency by 10%.-Partnered with cross-functional teams to proactively address compliance issues and support business objectives.
Elizabeth Luce, Mba Education Details
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Executive Mba -
Liberty UniversityPsychology
Frequently Asked Questions about Elizabeth Luce, Mba
What company does Elizabeth Luce, Mba work for?
Elizabeth Luce, Mba works for Director Of Operations, Director Of Compensation, Sr. Operations Manager
What is Elizabeth Luce, Mba's role at the current company?
Elizabeth Luce, Mba's current role is Operational Management | Project Management | Financial Management | Change Management | Risk Management | I streamline processes, manage data analytics, and drive performance.
What schools did Elizabeth Luce, Mba attend?
Elizabeth Luce, Mba attended Fox School Of Business At Temple University, Liberty University.
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