Elizabeth Ly Email & Phone Number

North York, Ontario, Canada

As a receptionist, my main responsibility is to manage the front desk, ensuring business inquiries are communicated to the correct departments, along with evaluating customer inquiries to determine an appropriate resolution. The goal is to ensure the efficient communication of information between customers and employees at York Cemetery and Funeral Centre, as well as across all other locations affiliated with the Mount Pleasant Group of Cemeteries. Working closely with the funeral directors… Show more As a receptionist, my main responsibility is to manage the front desk, ensuring business inquiries are communicated to the correct departments, along with evaluating customer inquiries to determine an appropriate resolution. The goal is to ensure the efficient communication of information between customers and employees at York Cemetery and Funeral Centre, as well as across all other locations affiliated with the Mount Pleasant Group of Cemeteries. Working closely with the funeral directors, service coordinators, and pre-planning advisors, I am expected to ensure that the appropriate employee corresponds with their customers for appointments. I am also entrusted with creating documents to collect, and distribute appropriate business information between employees, customers, and partnered organizations. Show less

Toronto, Ontario, Canada

As a Senior Guest Services representative, my main responsibility is to evaluate customer inquiries from various channels to determine appropriate resolutions. The goal is to maintain the integrity of the company, as well as retaining customer loyalty for Cineplex, our affiliated franchises (The Rec Room, Playdium), and partnered organizations (SCENE, Player One Amusement Group). I work closely with the Guest Services leadership team, as well as corporate office and venue management to propose… Show more As a Senior Guest Services representative, my main responsibility is to evaluate customer inquiries from various channels to determine appropriate resolutions. The goal is to maintain the integrity of the company, as well as retaining customer loyalty for Cineplex, our affiliated franchises (The Rec Room, Playdium), and partnered organizations (SCENE, Player One Amusement Group). I work closely with the Guest Services leadership team, as well as corporate office and venue management to propose and verify the best approach to resolving these inquiries. During my time here, I was also trained to work as a receptionist for the home office building. My main responsibility was managing the reception desk, ensuring business inquiries are forwarded to the appropriate departments, and providing administrative support to corporate employees, maintaining efficient business levels and employee satisfaction. As a seasoned receptionist, I also trained select representatives on these duties to ensure a smooth transition into the position, along with evaluating and reporting their progress to the leadership team for performance assessments. Show less

Etobicoke

As a cast leader, my main responsibility was training and supervising cast members on their assigned food units, ensuring efficient service is provided during critical business hours. I was also expected to report to the management team about their performance, as part of their yearly progress assessments.On top of that, I was also coordinating with the Floor unit to maintain the cleanliness of auditoriums before/after feature presentations, along with other on-site facilities in order to… Show more As a cast leader, my main responsibility was training and supervising cast members on their assigned food units, ensuring efficient service is provided during critical business hours. I was also expected to report to the management team about their performance, as part of their yearly progress assessments.On top of that, I was also coordinating with the Floor unit to maintain the cleanliness of auditoriums before/after feature presentations, along with other on-site facilities in order to uphold health and safety policies. Corresponding with the management team, I was expected to provide solutions for customer inquiries brought to our attention in order to maintain guest satisfaction, and improve the quality of service provided. Show less

Bachelor'S Degree, East Asian Studies

Activities and Societies: The Korea Club, Canadian Studies Student Union, Heart & Stroke Foundation (UTSG Chapter)

High School Diploma, Canadian Studies

Activities and Societies: Mustang Print, Tutoring, Anime Club, Vietnamese Students'​ Association

Diploma Of Education, Library And Information Science